Amanda Feugill
LONDONDERRY,NH
Summary
Dynamic leader and skilled hairstylist, adept in client consultations and staff management. Excelled in enhancing customer satisfaction and salon revenue through outstanding customer service. Demonstrated exceptional relationship-building and advanced communication skills, significantly boosting client retention and team productivity.
Overview
21
21
years of professional experience
Work History
Hairstylist
Boho Beauty
09.2024 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
Hairstylist/ Manager
Bella Vita Salon
02.2004 - 09.2024
- Created a welcoming atmosphere within the salon by fostering strong relationships among staff members and promoting open communication channels between employees at all levels.
- Successfully managed budgets and financial reporting for the salon by carefully monitoring expenses, tracking revenue streams, and identifying areas for potential growth or cost savings.
- Developed a loyal clientele base through exceptional customer service and attention to detail in all aspects of hair care.
- Established strong vendor relationships with suppliers to secure competitive pricing on high-quality products used throughout the salon.
- Resolved client issues or concerns promptly and professionally, maintaining the salon''s reputation for excellent customer service.
- Coordinated continuing education opportunities for hairstylists through workshops, seminars, trade shows, ensuring that they remained up-to-date on current trends and techniques.
- Optimized workflow processes within the salon environment by delegating tasks effectively, ensuring all team members were working efficiently and productively.
- Mentored less experienced stylists by sharing industry knowledge, tips, tricks, and best practices to enhance their growth within the company.
- Assisted management with marketing initiatives to attract new customers via social media promotions and community outreach events.
- Managed staff scheduling to maintain adequate coverage during peak business hours without sacrificing quality or efficiency.
- Managed cash flow, business transactions, banking, and accounting processes.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Handled employee scheduling and coverage needs during business hours.
Office Manager
Riverside Sales And Marketing
01.2006 - 06.2013
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Education
Cosmology -
Merrimack Valley School of Hair Design
06.2004
High School Diploma -
Methuen High School
Methuen, MA06.2003
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Detail-orientated
- Schedule management
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- Strong leader
- Social media promotion
- Appointment coordination
- Sales expertise
- Outstanding client retention
Timeline
Hairstylist
Boho Beauty
09.2024 - Current
Office Manager
Riverside Sales And Marketing
01.2006 - 06.2013
Hairstylist/ Manager
Bella Vita Salon
02.2004 - 09.2024
Cosmology -
Merrimack Valley School of Hair Design
High School Diploma -
Methuen High School
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