Amanda F. Goncalves
Raleigh,NC
Summary
Billing professional with proven track record in financial management and billing accuracy. Known for improving billing procedures and resolving discrepancies efficiently. Reliable team collaborator focused on achieving results and adapting to changing needs, with keen eye for detail and problem-solving skills.
Overview
19
19
years of professional experience
Work History
BILLING SPECIALIST
The Artful Life Counseling Center, LLC.
01.2018 - 01.2023
- Manage mental health billing using more than 10 years of experience in the field of mental health billing
- Provide clients and provider support with insurance and client billing
- Provide direct billing support to clients through phone calls and emails and responds to staff and client's billing inquiries
- Work with insurance claims, submitting and reviewing accuracy of claims which may include paper claims, and clients' statements
- Collect payments in a timely and efficient manner
- Submit payroll which requires a high level of attention to detail and accuracy
- Contact and resolve issues related to claims rejection / denials / follow-ups
BILLING SPECIALIST
Quadra Counseling Associate, LLC.
01.2017 - 01.2018
- Balance copays and record it at the end of day cash
- Fax Medical Documents
- Data entry, such as patient demographics, health insurance information, and payments from EOBS in Office Therapy
- Collect payments from patients over the phone and record copays and insurance payment in Office Therapy
- Understand health insurance benefits and solve issues with insurance companies regarding billing and billing errors
- Managed supplies in clinic
NEW YORK LIFE INSURANCE
New York Life Insurance Company
01.2015 - 01.2017
- Call and make appointment with client prospects to meet with them and advise them on which financial path and products to pursue given their life goals
- Implement life insurance to their financial portfolio if it needed be
- Maintain names and client information secure and organized
- Educate and assist clients through any economic change
- Complete required Continuing Education courses and various programs while meeting with supervisors for mentoring and case preparation
- Organize events such as talks and seminars and present to the public educational programs in financial planning
- Follow up with clients regularly
PHYSICAL THERAPY AIDE
The Boston Center for Physical Therapy and Sports Medicine
01.2014 - 01.2015
- Aid the Physical Therapist by demonstrating to patients the correct forms to exercise, and recording their exercises on Glow sheets
- Maintain the clinic clean and organized by completing throughout the day tasks such as wiping down clinic tables and doing laundry
ADMINITRATIVE ASSISTANT AND PHYSICAL THERAPY AIDE
Harmeling Physical Therapy
01.2013 - 01.2014
- Faxed Medical Documents such as Medicare Recertification and Progress Notes to doctors' office
- Data entry, such as patient demographics, health insurance information, and doctor's prescription into the computer system- A2C
- Identified ICD-9 codes or patient diagnoses, and set patients up onto the national patient inquiry survey- FOTO
- Set up charts and paperwork for new patients which includes working with health insurances online and over the phone, checking physical therapy outpatient benefits
- Completed intake of new patients over the phone, and making reminder calls for new evaluation appointments
- Wrote up the schedule for the therapists daily; Filing and pulling out charts for the next day
- Explained health insurance benefits to patients, teaching what 'copay, co-insurance, deductible, and out-of-pocket' terms mean
- Managed supplies in clinic
- Balanced copays and recorded end of day cash
ADMINISTRATIVE ASSISTANT
Marblehead Opticians
01.2012 - 01.2013
- Provided strong administrative support through calendar management tasks, made calls to patients and answered phone calls, greeted patients, filled documents, completed billing, shipped and received packages
- Had undertaken a unique task never done before by an administrative assistant which involved the online ordering of Rx Contact Lenses and Rx Eyeglass Lenses including Rx Progressives and Bifocal Lenses, and transcribing the doctor's prescription notes from patients' files to the computer system
RESIDENT ADVISOR
Gordon College
01.2010 - 01.2012
- Planned community building and social programs for residents; mediated roommate conflicts; enforced college's regulations
TEACHER'S ASSISTANT
Gordon College
01.2009 - 01.2010
- Conducted group and individual review sessions, graded homework assignments and class exams
TRANSLATOR
Lowell House of Prayer Church
01.2004 - 01.2008
- Translated Bible Study lessons from Portuguese to English
- Performed oral translation of Sermons from Portuguese to English and English to Portuguese
Education
Bachelor of Arts - Law, Classical Studies, Biblical Studies
Gordon College
Wenham, MA05-2012
Skills
- Teamwork and collaboration
- Friendly, positive attitude
Timeline
BILLING SPECIALIST
The Artful Life Counseling Center, LLC.
01.2018 - 01.2023
BILLING SPECIALIST
Quadra Counseling Associate, LLC.
01.2017 - 01.2018
NEW YORK LIFE INSURANCE
New York Life Insurance Company
01.2015 - 01.2017
PHYSICAL THERAPY AIDE
The Boston Center for Physical Therapy and Sports Medicine
01.2014 - 01.2015
ADMINITRATIVE ASSISTANT AND PHYSICAL THERAPY AIDE
Harmeling Physical Therapy
01.2013 - 01.2014
ADMINISTRATIVE ASSISTANT
Marblehead Opticians
01.2012 - 01.2013
RESIDENT ADVISOR
Gordon College
01.2010 - 01.2012
TEACHER'S ASSISTANT
Gordon College
01.2009 - 01.2010
TRANSLATOR
Lowell House of Prayer Church
01.2004 - 01.2008
Bachelor of Arts - Law, Classical Studies, Biblical Studies
Gordon College
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