Amanda Field
Fairborn,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Lead Customer Service Representative
Speedway LLC
01.2019 - 06.2023
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Investigated and resolved accounting, service and delivery concerns.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Exceeded sales targets by upselling products or services during routine customer interactions.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Retention Specialist
T Eleperformance
06.2017 - 07.2018
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Participated in industry events to stay updated on current trends and best practices in customer retention strategies.
- Gathered feedback from departing customers to identify areas for improvement in products or services offered.
- Collaborated with managers to identify and address employee relations issues.
Painter's Helper
Architectual Coatings
03.2012 - 06.2017
- Adhered to manufacturer instructions for paints
- Applied primers and rough coats according to painter's directions.
- Examined surfaces for imperfections and applied additional coats to achieve smooth, even finish.
- Placed ladders and scaffolds in correct locations and moved equipment as work progressed to completion.
Assistant Manager
Burger King
01.2009 - 01.2012
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Created employee schedules to align coverage with forecasted demands.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Developed strong working relationships with staff, fostering a positive work environment.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
No Degree - Chemical Dependency Counselor
Sinclair Community College
Dayton, OHGED -
Abiding Christ Lutheran
Fairborn, OH05.1997
Skills
- Money handling abilities
- Database Management
- Account updating
- Product Knowledge
- Customer Support
- Billing Adjustments and Refunds
- Sales Transactions
- Professional telephone demeanor
- Calm and Professional Under Pressure
- Product and service knowledge
- Problem-Solving
- Credit card processing
- POS Systems and Ordering Platforms
- Customer Retention Strategies
- Customer Relations
- Customer Service
- Customer Data Confidentiality
- Order Processing
- Medical terminology knowledge
- Complaint Handling
- Positive and Friendly
- Stock management
- Attention to Detail
- Teamwork and Collaboration
- Call Center Operations
- Understanding Customer Needs
Timeline
Lead Customer Service Representative
Speedway LLC
01.2019 - 06.2023
Retention Specialist
T Eleperformance
06.2017 - 07.2018
Painter's Helper
Architectual Coatings
03.2012 - 06.2017
Assistant Manager
Burger King
01.2009 - 01.2012
No Degree - Chemical Dependency Counselor
Sinclair Community College
GED -
Abiding Christ Lutheran