Amanda Fields
Garden City,MI
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Healthcare and Marketing.
Overview
14
14
years of professional experience
Work History
Director of Operations and Client Management
Vibrus Group
12.2023 - Current
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Monitored Social Media analytics.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Mentored and coached team members to foster productive and engaging work environment.
- Interacted well with customers to build connections and nurture relationships.
- Managed Team of 10+ on day-to-day basis.
- Increased Relationships with previous and new vendors and increased revenue by at least 10%
- Assisted in recruiting, hiring and training of team members
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Interacted well with customers to build connections and nurture relationships
Administrator
Realistic Renovations
01.2019 - Current
- Co-owner of this company
- As needed basis
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Managed senior-level personnel working in marketing and sales capacities.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Maintained personnel records and updated internal databases to support document management.
- Social Media and Marketing Management
- Company has never used Ads for new contracts, use word of mouth and social media content to gain revenue
- increased revenue by double each year we've been open, through social media content
Regional Healthcare Recruiter
Villa Healthcare
02.2023 - 02.2024
- Recruit for 8 skilled Nursing Facilities across lower and upper Michigan
- Long term care facilities and rehab facilities
- Facilitating career fairs and building relationships with different colleges and schools across Michigan to find new graduates positions within nursing homes
- Multi level recruiting from CNAs to Administrators
- Working directly with leadership to build successful structure for new staff
- Onboarding, credentialing
- Using multiple ATS systems, job boards and Social Media to find candidates who fit with Villa team.
- Scheduled interviews with other healthcare professionals.
- Worked with healthcare employees to determine specific job qualifications.
- Collaborated with HR leadership regarding candidate salary determinations.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
- Conducted phone interviews to assess applicant's relevant knowledge, skills, experience and aptitudes.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Advertised job opportunities on social media platforms and job boards.
- Collaborated with managers to identify and address employee relations issues.
- Hired 800+ in 3 quarters of 2023
Recruiting Consultant
Delta-T Group
07.2022 - 06.2023
- Contract Position
- Training new recruiters and staffing coordinators on Next Recruiter and using their time effectively on different requisitions
- Fluent in slack, Hiver, Microsoft and G suite
- Consulting with different schools in area
- Healthcare facilities, job fairs
- Internet job boards
- Finding top level talent for different avenues of employment and business.
- Conducted 25 recruiting events to grow passive talent pipeline to prepare for future hiring needs
Full Cycle Healthcare Recruiter
OPA Staffing
10.2021 - 02.2023
- Full-time High volume health care recruiting
- Extremely organized
- Metrics and KPIs
- Travel nurses, PRN, Contract Nurses
- Multi building services, multi location
- Regional development of business
- Credentialing, onboarding.
- Utilized social media sites to recruit new employees
- Scheduled interviews with other healthcare professionals
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible
- Advertised job opportunities on social media platforms and job boards
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes
Recruiter/Staffing Coordinator
Crescent Senior Services Home Health
06.2016 - 01.2019
- Responsible for staffing and maintaining schedules of staffing tables to client requirements
- Responsible for keeping monthly client calendars
- Recruiting dependable staff
- Communicated with contractors, caregivers & client families
- Determined & recorded work assignments according to worker availability
- Directed planning & assigning of caregivers to clients.
- Interviewed, hired, and mentored over 1000 new personnel, while overseeing all staffing operations
- Operated and maintained applicant tracking and candidate management systems
- Studied job descriptions and qualifications to determine applicant requirements
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume
Care Coordinator/intake specialist
Metro home care
12.2014 - 06.2016
- Staffing and onboarding care staff
- Assessments of care clients, in home and telephonic
- Intake and eligibility for new care clients
- Insurance prior authorizations and verification.
- Completed resident assessments in accordance with current regulations and guidelines
- Built strong relationships with clients to deliver emotional support and companionship
- Supported patient care excellence via planning and interpretation of programs
Office Administrator/Project Coordinator
Centene
09.2010 - 01.2014
- Worked with multiple departments at one time
- Administrator for Vice President
- Worked with vendors
- Insurance verifications
- Ensuring applications were correct and verified
- Office systems
- Built program's for Q/A for multiple-departments use.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, record keeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
No Degree - Medical Office Management
Kaplan College
Dearborn, MI03.2014
Graduate -
Wayne Memorial High School
Wayne, MI06.2002
Skills
- Project Management
- Case Management
- Scheduling
- Microsoft Office (Excel, word, PowerPoint, Outlook)
- G Suite
- Recruiting/Retention
- Quality Assurance
- Medical Management
- Leadership training
- Operations Oversight
- Performance Analysis
- Revenue Generation
- KPI Tracking
- Business marketing
- Policy Development and Enforcement
- Operations Management
- Analytical Skills
- Social media management
- Research and Development
- Hospice Care
- Human Resources
- Credentialing
- Contracts and Negotiation
- HRIS/ATS/CRM
- Program Management
- High Volume Recruiting/Full Cycle Recruiting
- Slack
Additional Information
Additional Function and ExpertiseEvents and benefits for:AIDS FOUNDATION #AMERICAN HEART ASSOCIATION #SIDS FOUNDATIONSUSAN G. COLEMAN
Assessments
- Office manager, Proficient, 04/01/22, Scheduling and budgeting
- Customer focus & orientation, Proficient, 06/01/21, Responding to customer situations with sensitivity
- Marketing, Proficient, 08/01/22, Understanding a target audience and how to best communicate with them
- Management & leadership skills: Planning & execution, Proficient, 09/01/23, Planning and managing resources to accomplish organizational goals
- Management & leadership skills: Impact & influence, Proficient, 06/01/22, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Recruiting, Proficient, 09/01/21, Managing the candidate sourcing and selection process
- Protecting patient privacy, Proficient, 04/01/22, Understanding privacy rules and regulations associated with patient records
- Case management & social work, Proficient, 06/01/22, Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
- Scheduling, Proficient, 01/01/22, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Sales skills, Proficient, 11/01/22, Influencing and negotiating with customers
- Social media, Proficient, 10/01/23, Knowledge of social media techniques and analytics interpretation
Timeline
Director of Operations and Client Management
Vibrus Group
12.2023 - Current
Regional Healthcare Recruiter
Villa Healthcare
02.2023 - 02.2024
Recruiting Consultant
Delta-T Group
07.2022 - 06.2023
Full Cycle Healthcare Recruiter
OPA Staffing
10.2021 - 02.2023
Administrator
Realistic Renovations
01.2019 - Current
Recruiter/Staffing Coordinator
Crescent Senior Services Home Health
06.2016 - 01.2019
Care Coordinator/intake specialist
Metro home care
12.2014 - 06.2016
Office Administrator/Project Coordinator
Centene
09.2010 - 01.2014
No Degree - Medical Office Management
Kaplan College
Graduate -
Wayne Memorial High School
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