Amanda Fierros
Glendale,AZ
Summary
Thorough Senior Analyst with over 7-year background in General Ledgers/Reconciliations. Excellent planning, organizational and communication skills. Self-reliant to perform analysis and make recommendations.
Overview
19
19
years of professional experience
Work History
Sr. Analyst – Data Ops Process
Synchrony Financial (formerly Ally Lending)
04.2021 - Current
- Facilitated the clearing of 80k back logged GL Exceptions
- Leading the Fulfillment monetary peer validation process to confirm accurate adjustments to borrower's and provider's accounts, achieving 100% monthly quality scores.
- Responsible for validating provider banking details via an internal NACHA audit process to confirm accurate banking information for providers.
- Research any merchant funding issues related to JPM
- Utilizing FiServ to research payment exceptions, borrower complaints and misposting of payments
- Daily release of provider funds via JPMorgan, on average $2Mil per day upwards of $25Mil allotted
- Wire approvals; monthly average approx $500k, up to $25Mil allotted.
- Work with a variety of business partners as a resource for questions or concerns
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Identified patterns and trends in large data sets and provided actionable insights.
- Monitor daily workload to ensure timely completion of exceptions. This process allows for accurate financial reporting for all cross-functional teams.
- Month end financial reporting for monetary impacts to the Fulfillment team. This includes our monetary adjustments, ACH/Wire releases and Purchase Returns.
- Responsible to provide data for auditor requests
General Ledger Officer
MUFG Union Bank
12.2020 - 04.2021
- Assist AVP by overseeing daily tasks of the Retail Credit Card General Ledger team; team of three
- Responsible for preparing assigned Retail Branch and Retail Credit Card month end General Ledger certifications via the Trintech system to be approved by Controllership
- SLA completion met 100% monthly
- Assist team members with research of variances in various Retail Credit Card General Ledgers
- Processing 3270 FDR cardholder adjustments to assist in clearing the ledgers; Posting unposted payment rejections; Reversal of payments
- Manage daily responses for General Ledger Suspense items; clear understanding of mapping to assist in researching placement of transactions in cases where incorrect Trans Code/alpha codes are used
- Researching and timely responses for encoding errors and payment suspenses.
- SME for the Fraud/Dispute ledger; assisting the assigned Specialist on daily reconciliation and research of aging items
- Facilitating ticket submission with Fiserv to resolve outstanding items for resolution, includes attending weekly meetings with Fiserv Leadership and Union Bank Fraud Leadership
- Improved department efficiency by streamlining and implementing policies and processes.
Settlement and Ops Specialist
MUFG Union Bank
09.2018 - 12.2020
- November/December 2018 attended workshops with Controllers and our Vendors to assist in clearing backlog of the Credit Card General Ledgers; processed reclassifications and remapping of the transaction flows into the proper ledgers
- Reconciled General Ledgers and prepared daily journal entries for clearing; Perform month-end closing activities, including applicable write offs, reconciliations, and balancing sheets
- SME (Subject Matter Expert) for the Retail Credit Card Fraud/Dispute General Ledger and assisted through extensive research we were able to recover approximately $700k of the out of balance
- SME for Trintech Certifications; created clearer policy and procedures along with a detailed job aids for the Special Product and Cash Balancing GL Units; continuing to provide support to peers with any Trintech difficulties
- Additionally, worked on creating better internal business relationships and establishing clearer guidelines for department purposes
- Developed training materials for the Special Product and Cash Balancing GL Units to enhance staff proficiency and productivity.
Shareowner Services Representative
Wells Fargo Bank
07.2016 - 09.2018
- Managed inbound phone calls and provided account related information, conducted research on stock certificates, processed transactions and resolved problems for shareholders, brokers, and other industry related business partners
- Maintained a Quality Assurance and adherence score of 95% and higher
- Maintained an Average Handle Time under seven minutes
Merchant Compliance Supervisor
CWIE, Holding Company
01.2006 - 04.2016
- Led a team of 6 professionals through day to day operations
- Built relationships with merchants to understand their business models and consulted with them to resolve and avoid Acceptable Use Policy violations, additionally made 40 outbound calls monthly to manage relationship and acquaint them with services and policies
- Maintained merchant portfolio compliance by reviewing all new and existing accounts and websites to ensure they were compliant with company, acquiring bank and Credit Card Association regulations
- Collaborated closely with employees and internal departments on merchant account issues; managed 15 escalated merchant calls and consumer complaints, monthly, with care while providing value and resolution
- Provided excellent customer care by ensuring all merchant emails and accounts were reviewed and actioned timely
- Designed training curriculum for all processing policy changes and trained all company employees via 26 training sessions
Sr. Analyst, Merchant Compliance
CWIE, Holding Company
01.2007 - 08.2011
- Supervised a team of 5 analysts and oversaw training of new hires bringing them up to speed quickly
- Reviewed merchant websites to assess their risk to the company and to ensure they were compliant with Acceptable Use Policy and processing regulations
- Assisted with underwriting tasks to ensure merchants were reputable and verified their identification through the IRS
- Worked directly with all new and existing merchants to ensure they understood policies and aided in making websites compliant with policy
- Partnered with internal departments and provided regular updates to all processing policies
- Interviewed candidates and made hiring decisions for bringing new talent into the company
Education
Massage Therapy License -
Phoenix Therapeutic Massage College
Phoenix, AZHigh School Diploma -
Moon Valley High School
Phoenix, AZSkills
- Work coordination
- Report writing
- Innovation and creativity
- Data analysis
- SQL and databases
- Account reconciliation
- Team collaboration and leadership
- Excel proficiency
- SITF (System into the Future)
- FiServ
Timeline
Sr. Analyst – Data Ops Process
Synchrony Financial (formerly Ally Lending)
04.2021 - Current
General Ledger Officer
MUFG Union Bank
12.2020 - 04.2021
Settlement and Ops Specialist
MUFG Union Bank
09.2018 - 12.2020
Shareowner Services Representative
Wells Fargo Bank
07.2016 - 09.2018
Sr. Analyst, Merchant Compliance
CWIE, Holding Company
01.2007 - 08.2011
Merchant Compliance Supervisor
CWIE, Holding Company
01.2006 - 04.2016
Massage Therapy License -
Phoenix Therapeutic Massage College
High School Diploma -
Moon Valley High School
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