Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Amanda Figueroa

Grover Beach,CA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

9
9
years of professional experience

Work History

IHSS Care Provider

Social Services Agency
03.2016 - Current
  • Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
  • Provided transportation and appointments management.
  • Provided transportation for clients to medical appointments, social events, and other necessary outings.
  • Ensured a safe and comfortable environment by maintaining a clean and organized living space.
  • Enhanced client well-being by providing compassionate care and support tailored to individual needs.
  • Supported clients in managing personal finances, paying bills, and budgeting responsibly.
  • Maintained detailed records of client interactions, progress updates, and changes in care plans for accurate documentation purposes.

Sales Consultant

Perry Ford San Luis Obispo
06.2023 - 10.2024
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.

Sales Consultant

Coast Nissan
01.2023 - 06.2023
  • Provided sales and customer service assistance to walk-in traffic
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Responded to telephone and in-person requests for information.
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.

Sales Associate

Macys Department Store
02.2017 - 08.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.

Education

General

Arroyo Grande High School
Arroyo Grande, CA

Associate of Arts - Photography, Videography And Media Arts

Cuesta College
San Luis Obispo, CA

Skills

  • Time management
  • Customer relationship management
  • CRM proficiency
  • Objection handling
  • Closing techniques
  • Web technologies and services

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I enjoy helping others and giving back to the community
  • I have a passion for photography and editing photos

Timeline

Sales Consultant

Perry Ford San Luis Obispo
06.2023 - 10.2024

Sales Consultant

Coast Nissan
01.2023 - 06.2023

Sales Associate

Macys Department Store
02.2017 - 08.2019

IHSS Care Provider

Social Services Agency
03.2016 - Current

General

Arroyo Grande High School

Associate of Arts - Photography, Videography And Media Arts

Cuesta College

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