Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Receptionist
Amanda Fike
Open To Work

Amanda Fike

Pensacola,FL

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Medical Office AssistantDental Front Office ReceptionistAppointment SchedulerPatient Care CoordinatorFront Office Team Lead

Work Type

Full Time

Location Preference

On-Site
Location: Pensacola, FL, US
Open to relocation: No

Salary Range

$23/hr - $1000/hr

Important To Me

Career advancementWork-life balanceCompany CulturePaid time offPaid sick leave401k match

Summary

Organized and meticulous customer service associate with over 8 years experience conducting extensive administrative functions, driving meaningful client interactions, and collaborating with diverse teams.

Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Care Center Lead

Victus Dental
01.2023 - Current
  • Schedule patients for several different doctors
  • Handle incoming and outgoing referrals, phone calls, and more
  • Provide practice knowledge to patients to ease their experience at a dental office
  • Facilitate positive and enjoyable interactions by maintaining engaging dialogue and delivering exceptional and consistent service
  • Led team to enhance customer satisfaction through effective communication and problem resolution.
  • Mentored junior agents, fostering skills development and improving overall team performance.
  • Implemented quality assurance measures to ensure adherence to service standards and protocols.
  • Analyzed call metrics and trends to identify areas for improvement and optimize workflow efficiency.
  • Developed incentive programs that boosted employee morale and reduced turnover rates.
  • Responded to team support questions quickly to maintain call center efficiency.
  • Handled advanced issues with calm, knowledgeable and professional approach.
  • Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
  • Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
  • Evaluated individual agent performance regularly, identifying areas for improvement and creating targeted action plans accordingly.
  • Developed strong relationships with clients through excellent communication skills and problem-solving abilities, leading to increased trust in our services.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Receptionist

Scenic Health & Chiropractic
09.2022 - 12.2022
  • Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
  • Coordinated appointment scheduling, optimizing time management for staff and clients.
  • Maintained accurate records of visitor logs, enhancing information retrieval efficiency.
  • Responded to inquiries via phone and email, delivering exceptional customer service consistently.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.

Call Center Representative

Victus Dental
07.2021 - 04.2022
  • Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Managed high call volume while maintaining positive interactions with customers.
  • Trained new representatives on company policies, systems, and best practices for efficiency.
  • Identified recurring issues to recommend improvements in processes and service quality.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Collaborated with team members to enhance service delivery and operational workflows.

Education

Diploma -

Pine Forest High School
Pensacola, FL

Skills

  • Appointment scheduling proficiency
  • Strong interpersonal skills
  • Clear and concise communication
  • Collaborative teamwork
  • Proficient in managing disputes
  • Knowledge of clinical terminology
  • Adherence to compliance standards
  • Service excellence
  • Proficient in technology
  • Ethical decision-making
  • Proficient in skill acquisition
  • Motivated professional
  • Independent work proficiency
  • Positive outlook
  • Strong attention to detail
  • Adaptable to change
  • Reliable and accountable
  • Effective multitasking
  • Strong organizational abilities
  • Maintains focus during challenging circumstances
  • Focused listening
  • Proficient in prioritizing tasks
  • Strategic decision-making

Accomplishments

  • Supervised team of 4 staff members.
  • Earned "Chatty Cathy" in 2022 (for my exceptional performance when communicating with patients.)
  • Recognized by customers and Director's for expedient and effective service.
  • Managed Call Center area.

Certification

Adult/Child/ Infant CPR and AED certified- Lifeline Training Resources- 06/2025

Timeline

Care Center Lead

Victus Dental
01.2023 - Current

Receptionist

Scenic Health & Chiropractic
09.2022 - 12.2022

Call Center Representative

Victus Dental
07.2021 - 04.2022

Diploma -

Pine Forest High School

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Amanda Fike