Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Flick

Bethel

Summary

Community management professional with proven ability to oversee daily operations and implement community-focused programs. Known for balancing team collaboration with achieving impactful results. Exhibits reliability and adaptability while fostering supportive and engaging environment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Recovery Community Center Manager

CCAR
12.2021 - Current
  • Supervised a team of staff and volunteers, providing guidance, training, and support for optimal performance in their roles.
  • Supervised maintenance, repair, safety and security of facility, materials and equipment.
  • Increased community engagement by organizing and implementing various events, programs, and activities tailored to the diverse population of the center.
  • Fostered a welcoming environment at the center by promoting recovery first services while implementing inclusive policies that catered to diverse populations.
  • Collaborated with local organizations for partnership opportunities and joint programming efforts, strengthening connections within the community.
  • Developed strategic plans for future growth and expansion of center offerings based on ongoing assessment of community needs.
  • Effectively doubled the program's monthly attendance

Emergency Department Recovery Coach

CCAR
09.2020 - 12.2021
  • Developed and implemented individualized Recovery Capital plans.
  • Gathered information about useful resources and helped coordinate referrals.
  • Promote multiple pathways of recovery
  • Educates and assists family members as requested
  • Work closely with Emergency Department staff
  • Provides follow up telephone recovery support
  • Facilitated connections between clients and peer support groups, fostering a strong network for continued success post treatment.
  • Strengthened relationships with community partners, enabling better access to resources and support services for clients.
  • Served as an advocate for clients within the healthcare system by communicating effectively with medical professionals regarding treatment plans and concerns.
  • Enhanced client engagement in recovery programs by providing compassionate support and guidance.
  • Improved client recovery rates by developing personalized coaching plans tailored to individual needs.
  • Provided crisis intervention services when necessary, connecting clients with appropriate emergency resources as needed.

Residential Counseler

Mental Health Connecticut
03.2019 - 09.2020
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Collaborated with various agencies and service providers to facilitate care coordination and information sharing.
  • Attended meetings to develop and implement individually tailored treatment plans to lead residents to successful reintegration into society.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.

Manager

Nardelli's Grinder Shoppe
10.2009 - 01.2016
  • Recorded inventory sales into organization's weekly income report.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

Bachelors - Human Services

Southern New Hampshire University
Hooksett, NH
04-2028

Phlebotomist - Medical Assistant

Branford Hall Career Institute
01-2009

High School Diploma -

Pomperaug Regional High School
Southbury, CT
06.2007

Skills

  • Strong Customer Service Skills
  • Crisis Intervention
  • Providing community referrals
  • Facility management
  • Partnership building
  • Teamwork and collaboration
  • Time management
  • Multitasking
  • Reliability
  • Excellent communication
  • Adaptability and flexibility

Certification

-Recovery Coach Professional Designation

-Ethical Considerations for recovery coaches

-Recovery Coaching and professionalism

-Spirituality for recovery coaching

-Advanced Academy for recovery coaches

-Coachervision

-Gambling from a public health perspective

-Emerging treatments for gambling disorder

-Intro to integrating gambling and problem gambling into substance use and mental health disorders

-Family therapy with problem gamblers and financial issues in behavioral health settings

-Not all bets are the same: clinical interventions guide for different types of bettors

Timeline

Recovery Community Center Manager

CCAR
12.2021 - Current

Emergency Department Recovery Coach

CCAR
09.2020 - 12.2021

Residential Counseler

Mental Health Connecticut
03.2019 - 09.2020

Manager

Nardelli's Grinder Shoppe
10.2009 - 01.2016

High School Diploma -

Pomperaug Regional High School

Bachelors - Human Services

Southern New Hampshire University

Phlebotomist - Medical Assistant

Branford Hall Career Institute

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Amanda Flick