Amanda Flores
Fayetteville,NC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Cashier
Sam's Club
San Bernardino, CA
11.2015 - 12.2016
- Maintained positive working relationship with fellow staff and management.
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Fostered relationships with customers to expand customer base and retain business.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained work area and kept cash drawer organized.
- Answered customers' questions and provided information on store procedures or policies.
- Welcomed customers, offering assistance to help find store items.
- Worked closely with front-end staff to assist customers.
- Checked personal identifications during alcohol and tobacco sales.
- Greeted customers promptly and responded to questions.
- Scanned items and checked pricing on cash register for accuracy.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Processed customer payments quickly and returned exact change and receipts.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Counted and balanced cashier drawers.
- Learned roles of other departments to provide coverage and keep store operational.x
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Identified needs of customers promptly and efficiently.
Online Loan Customer Service Representative
Payday Advance America
Rancho Cucamonga, CA
08.2015 - 10.2015
- Recorded applications for loan and credit, loan information and disbursements of funds.
- Explained payment plans to customers, including interest rate calculations and due dates.
- Answered customer inquiries regarding loan applications and payment plans.
- Checked applicant credit, personal references and employment histories.
- Assisted in processing customer loan applications and documents to ensure accuracy.
- Followed up with customers via phone or email to confirm receipt of loan application materials.
- Interviewed loan applicants to obtain personal and financial data and assist in completing applications.
- Assembled and compiled documents for loan closings.
- Monitored overdue accounts and contacted customers to arrange for payments.
- Performed data entry tasks to update customer information in the system accurately.
- Worked with third-party vendors to address and clear loan closing requirements.
- Developed relationships with customers by providing exceptional service throughout the entire process.
- Analyzed financial statements for potential borrowers before approving their loans.
- Accepted payment on accounts.
- Reviewed customer accounts to determine on-time payments and loan terms compliance.
- Examined and verified information in loan application and closing documents.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Fine Jewelry Sales Associate
Sears Grand
Rancho Cucamonga, CA
11.2010 - 08.2015
- Restocked merchandise from inventory during downtime when items upfront became low.
- Utilized social media platforms to promote products and services.
- Trained and coached newly hired associates on store return policies and customer service techniques.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Greeted customers and provided exceptional customer service.
- Supported team members during peak business hours.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
- Advised customers on proper care of fine jewelry pieces.
- Followed store opening and closing procedures as per company guidelines.
- Organized merchandise displays in a visually appealing manner.
- Provided product knowledge about the available fine jewelry items.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Provided information to customers on upcoming promotions, activities and events.
- Resolved customer complaints in an efficient and courteous manner.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Conducted inventory checks to ensure adequate stock levels were maintained.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Worked closely with the store manager to develop strategies for increasing sales revenue.
- Performed daily opening and closing duties such as setting up registers, restocking shelves, and counting cash drawers.
- Assisted customers in selecting jewelry pieces according to their preferences and needs.
- Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.
- Bagged or packaged purchases and wrapped gifts.
- Provided excellent service to customers through active engagement, direct eye contact and listening skills.
- Provided assistance with online orders from customers who had difficulty navigating the website.
- Answered phone calls per shift to assist with customer questions and concerns.
- Planned and completed group projects, working smoothly with others.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Rialto High School
Rialto, CA06-2007
Some College (No Degree) - Business
Riverside City College
Riverside, CASkills
- Time Management Skills
- Credit and Cash Transactions
- Issue Resolution
- Customer Service
References
References available upon request.
Timeline
Cashier
Sam's Club
11.2015 - 12.2016
Online Loan Customer Service Representative
Payday Advance America
08.2015 - 10.2015
Fine Jewelry Sales Associate
Sears Grand
11.2010 - 08.2015
High School Diploma -
Rialto High School
Some College (No Degree) - Business
Riverside City College