Amanda Flores-Gutierrez
Institute for Human Services
Honolulu,USA
1
Certification
6
years of professional experience
Guest Services Assistant supporting shelter guests through safe, welcoming environments and coordinated daily assistance. Works with case managers, healthcare staff, mental health workers, and family members to track guest progress and resolve issues. Balances physical, emotional, and practical support while keeping shared spaces clean and orderly.
Work History
Guest Services Assistant
5 Months- Interact with and support shelter’s guests physically, mentally, and emotionally
- Work closely with team members, case managers, IHS staff, healthcare and mental health workers, and guest’s family members regarding guest’s progress, issues, and overall wellbeing
- Maintain a clean, safe, and welcoming environment
Back of House Team Member
9 Months- Bus and clean tables
- Clear and wash dishes for kitchen staff and customers
- Clean and close back of house
Microfilm Preservation Assistant
1 Year 7 Months- Review and take note of errors in preserved newspaper bundles (collation)
- Prepare newspapers for preservation via Microfilming
- Create data sheets and targets using information such as newspaper title, volume, date, etc
- Review microfilm reels for accuracy and quality of preserved content
Customer Service Associate
1 Year 1 Month- Categorize and file student RIO (Registered Independent Organizations) applications and submitted paperwork
- Create and update excel sheets to track RIO application statuses and completed paperwork
- Notify and communicate with RIO applicants on status of application and resolve any issues that arise
- Assist students and faculty via phone calls, emails, and in person communication
Front of House Staff
1 Year 2 Months- Take customers' orders and relay to back of house staff
- Package and deliver orders for customers
- Clean/close front of house and kitchen area
Education
Bachelor's degree - Human Development & Family Studies
Currently paused but planning to return
Bachelor's degree - Natural Resources and Environmental Management
Currently paused but planning to return
High school diploma
- Academic Honors
- Career and Technical Education Honors
Skills
Guest support
Conflict de-escalation
Client intake
Incident logging
Record keeping
Data entry
Scheduling support
Document filing
Certification
- Food Handler Certification
- September 2025 to August 2028
- Hawaii State Department of Health Food Safety Education Program
- Driver's License
Timeline
Guest Services Assistant
Institute for Human Services
03.2026 - CurrentRead More
Back of House Team Member
Waioli Kitchen and Bake Shop
03.2025 - 12.2025Read More
Microfilm Preservation Assistant
University of Hawaii at Mānoa Library
05.2023 - 12.2024Read More
Customer Service Associate
University of Hawaii at Mānoa
09.2021 - 10.2022Read More
Front of House Staff
Giovanni’s Shrimp Truck
08.2020 - 10.2021Read More
University of Hawaii at Manoa
Bachelor's degree from Natural Resources and Environmental Management
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University of Hawaii at Manoa
Bachelor's degree from Human Development & Family Studies
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President William Mckinley High School
High school diploma
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