Microsoft Word, PowerPoint
Amanda Flores, PharmD
Pharmacist
Raleigh,North Carolina
Summary
I am a dedicated, highly motivated and adaptable pharmacist with a demonstrated history of working both in community and pharmaceutical industry settings. I provide exceptional customer service by delivering thoroughly researched medical information in the cardiovascular and neuroscience therapeutic areas. Through cross-functional collaboration, I have made valuable contributions to the lives of patients and their healthcare providers. I am eager to embrace new opportunities to develop colleagues and expand my own abilities with the primary goal to deliver exceptional patient care.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Med Info Specialist II/Lead Product Champion
PPD, Part Of Thermo Fisher Scientific
Morrisville, NC
04.2020 - Current
- Continues to perform all duties of Medical Information Specialist I/Product champion.
- Reviews, provides feedback and approves medical information responses drafted by colleagues.
- Reviews emails drafted by colleagues for client communications.
- Provides training and coaching to colleagues to address routine and complex medical inquiries.
- Creates and maintains product resources approved by the client and utilized by team members.
Med Info Specialist I/Product Champion
PPD, Part Of Thermo Fisher Scientific
Morrisville, NC
09.2018 - 04.2020
- Continues to perform all duties of Medical Information Specialist I.
- Serves as a subject matter expert for cardiovascular and neuroscience therapeutic areas, including diseases, processes and products. Engages in advanced clinical conversations.
- Maintains expert knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
- Reviews standard operating procedures (SOPs) for accuracy.
- Works closely with internal and external client contacts to address complex inquiries.
- Performs searches of medical literature and drafts responses for complex inquiries.
- Assembles and transmits medical information packages.
- Responds to global medical information requests.
- Facilitates requests from health care providers for contact with medical science liaisons.
- Facilitates expanded access (EA), or compassionate use, requests involving cross-functional collaboration.
- Facilitates medical value and access communications (MVAC) requests involving cross-functional collaboration, often with urgent turnaround times.
- Intakes and facilitates responses to wholesaler temperature excursions involving cross-functional collaboration.
- Facilitates product replacements through cross-functional collaboration.
- Participates in monthly client meetings.
- Participates on interview panels.
- Serves as a team leader, resource and mentor to team members.
- Trains new team members on call center software through shadowing.
- Trains new team members during live call interactions through shadowing.
- Delivers product specific disease state and device trainings to new team members.
- Delivers quarterly staff trainings.
- Communicates releases of new product resources by the client to team members.
- Assists with regular quality checks by performing review of medical information fulfillments. Provides feedback via PPD’s Safety Tracking System (STS).
Med Info Specialist I
PPD, Part Of Thermo Fisher Scientific
Morrisville, NC
06.2015 - 09.2018
- Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical and device products.
- Analyzes callers' questions to formulate an accurate and concise response using client-approved resources and documents inquiries and interactions in the appropriate databases following organizational, client, and regulatory guidelines.
- Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
- Provides exceptional customer service.
- Supports bilingual needs including Spanish translation and call monitoring.
- Assists with regular quality checks by performing call monitoring of Spanish and English call interactions. Provides feedback via PPD’s Safety Tracking System (STS).
Pharmacist-in-Charge
CVS Pharmacy
Wake Forest, NC
05.2015 - 05.2015
- Managed daily pharmacy operations
Staff Pharmacist
CVS Pharmacy
Wake Forest, NC
11.2014 - 05.2015
- Oversaw daily pharmacy operations
Staff Pharmacist
CVS Pharmacy
Monroe, NC
05.2014 - 10.2014
- Oversaw daily pharmacy operations
Education
Doctor of Pharmacy - Pharmacy
Wingate University
Wingate, NC 08.2010 - 05.2014
Bachelor of Science - Biological Sciences
North Carolina State University
Raleigh, NC 08.2006 - 06.2010
Skills
Teamwork and Collaboration
Software
PPD Safety Tracking System (STS)
Intake, Response, Product Complaint (IRPC)
BioConnect within Salesforce
Microsoft Excel
Veeva Vault
Box
Therapeutic areas of expertise
- Cardiovascular: Hyperlipidemia, systolic heart failure
- Neuroscience: Migraine prevention
- Inflammation: Rheumatoid arthritis, psoriatic arthritis, plaque psoriasis, polyarticular juvenile idiopathic arthritis, ankylosing spondylitis
Professional development
PPD’s Trainer Certification, Jul 2020
EDGE III completion, Feb 1, 2017
EDGE II completion, Feb 3, 2016
EDGE I completion, Feb 2, 2016
Timeline
Med Info Specialist II/Lead Product Champion
PPD, Part Of Thermo Fisher Scientific
04.2020 - Current
Med Info Specialist I/Product Champion
PPD, Part Of Thermo Fisher Scientific
09.2018 - 04.2020
Med Info Specialist I
PPD, Part Of Thermo Fisher Scientific
06.2015 - 09.2018
Pharmacist-in-Charge
CVS Pharmacy
05.2015 - 05.2015
Staff Pharmacist
CVS Pharmacy
11.2014 - 05.2015
Staff Pharmacist
CVS Pharmacy
05.2014 - 10.2014
Doctor of Pharmacy - Pharmacy
Wingate University
08.2010 - 05.2014
Bachelor of Science - Biological Sciences
North Carolina State University
08.2006 - 06.2010
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