AMANDA FOBBS

St. Hope Foundation – Houston, TX
Billing / Clinic Operations
2019 – Present

• Utilize effective communication skills to interact virtually with patients
• Advance computer skills in email, typing, spreadsheets
• Collaborate and communicate with corporate office both individually and as part of a team
• Serve as a member of the Safety Committee and the Revenue Risk Management team
• Oversee daily clinic operations of the vision program with the guidance of the Director of Specialty Services
• Complete eligibility verifications
• Submit Vision claims, post payments, and work denied claims
• Supervise staff and evaluate service delivery to ensure patients are receiving the best quality care
• Monitor service delivery for quality and timeliness with high accountability to ensure practice success
• Develop strong inter-department teamwork to meet the needs of patients, optometrists, and medical providers
• Solve common problems and provide immediate solutions
• Ensure eligible patients meet established guidelines for funding entities
• Identify and implement opportunities to build employee morale and motivation
• Plan, evaluate, recommend, and implement new initiatives as appropriate
• Monitor, coach, develop, and evaluate staff performance in accordance with standards
• Create and present performance reports
• Monitor patient feedback and contribute to resolving complaints and service issues
• Perform essential work within the Electronic Health Record system and program data entry with accuracy
• Maintain knowledge of HIPAA and OSHA regulations
• Coordinate cleanliness, orderliness, and safety of the working environment
• Communicate in a culturally competent and effective manner with clients and caregivers
• Participate in daily huddles and inter-professional care team activities with flexibility and enthusiasm
• Apply principles of comprehensive, community-based, patient-centered, and culturally sensitive care
• Perform miscellaneous job-related tasks as assigned

• Maintained records of tools issued to employees; Kept inventory and requisitions of materials
• Report damaged, worn out, or missing equipment using computers to enter transactions
• Validated information and maintained database
• Cleaned, oiled and performs minor repairs on equipment
• Disposes of surplus or obsolete equipment in accordance with established procedure
• Ensures that measuring devices are periodically calibrated
• Work alongside Northrop Grumman and U.S Government personnel

• Provides broad administrative support to the Manager and others in the office
• Daily use of computer skills and knowledge of relevant software
• Provide excellent customer service by answering or referring questions
• Answering phones, referring calls to appropriate department
• Process customer deposits.
• Maintain and balance the cash drawer.
• Process monetary transactions
• Assisted customers with opening new accounts

• Supervise/Mentor crew members
• Developed and executed plans for visualization of merchandise
• Purchased and maintain inventory
• Responsible for the operational duties of the store and coordinated the opening and closing of the store