Amanda Foggia

Efficiently manage EMA system for patient check-in and check-out procedures.

• Handle multi-line phones, promptly answering inquiries and taking detailed messages for doctors and nurses.
• Schedule appointments and coordinate MOHS surgeries, ensuring optimal patient care and efficient resource allocation.
• Verify insurance coverage, process authorization requests, and communicate with insurance providers to facilitate seamless reimbursement processes.
• Accurately maintain and organize patient charts, ensuring all necessary documentation is complete and up to date.
• Monitor outstanding balances and ensure proper inclusion on super bills for collection purposes.
• Proactively follow up on unpaid claims, effectively communicating with insurance companies to resolve outstanding issues.
• Contribute to various administrative tasks and assist with additional duties as assigned, demonstrating flexibility and commitment to team success.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.

• Proficiently utilized E-Clinicals software to streamline front and back-office operations, ensuring efficient patient management.
• Demonstrated exceptional telephone etiquette and interpersonal skills, handling incoming calls with professionalism and providing accurate information.
• Interacted with patients in a compassionate and empathetic manner, addressing their concerns and ensuring a positive healthcare experience.
• Managed appointment scheduling and surgery coordination, optimizing scheduling efficiency and minimizing patient wait times.
• Conducted thorough insurance verification processes, ensuring accurate and timely billing and reimbursement procedures.
• Maintained precise financial records

• Utilized Micro MD software to streamline front office and medical billing operations, ensuring efficient patient management and billing processes.
• Demonstrated exceptional telephone skills.
• Interacted with patients in a courteous and empathetic manner.
• Successfully managed appointment scheduling and surgery coordination, optimizing scheduling efficiency and minimizing patient wait times.
• Applied comprehensive medical billing and coding knowledge to accurately process and submit claims for reimbursement.
• Conducted thorough insurance verification processes, ensuring proper coverage and reducing billing errors.
• Maintained precise financial records by posting daily totals and deposits.

• Utilized Medical Manager software to perform medical billing and coding duties for six doctors, ensuring accurate and timely reimbursement.
• Conducted thorough reviews of claims, identifying discrepancies and submitting appeals to insurance companies as necessary.
• Facilitated efficient communication with insurance providers.
• Prepared comprehensive end-of-month reports.
• Maintained close contact with doctors' offices, fostering strong professional relationships and promoting effective collaboration.