Amanda Forsyth
Citrus Heights,CA
Summary
Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.
Overview
16
16
years of professional experience
Work History
Inside Sales Representative
Pilkington NA - NSG
Sacramento, CA
07.2017 - Current
- Maintained detailed account records and contact logs to facilitate sales process.
- Cross-sold additional products or services based on customer needs.
- Created marketing campaigns to promote our products and services in the marketplace.
- Provided customers with product information, pricing and availability.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Maintained detailed records of customer interactions, orders and account status updates.
- Identified customer needs by asking questions and advising on best solutions.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
- Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
- Conducted outbound calls to existing clients to upsell products or services.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Contacted new and existing customers to discuss product and service solutions.
- Monitored competitor activities and recommended changes accordingly.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Ensured compliance with all applicable laws and regulations related to selling practices.
- Researched customer needs and preferences to identify opportunities for new business.
- Analyzed market trends to develop competitive pricing strategies for new products and services.
- Produced sales documents, finalized deals and filed records.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Administrative Assistant
Saunders Landscaping Construction
Sacramento, CA
04.2015 - 06.2017
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
Assistant Manager
Fredrick's of Hollywood
Citrus Heights, CA
06.2011 - 04.2015
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored security to protect employees, customers and property.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Customer Service Representative
Old Navy
Marina, CA
06.2008 - 05.2011
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Utilized upselling techniques to promote additional products and increase sales.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
High School Diploma -
Granite Hills High School
Apple Valley, CA05-2008
Skills
- Customer Relationship Building
- Opportunity Identification
- Regional Sales
- B2B Sales
- Consultative Sales Approach
- Product Knowledge
- New Business Development
- Payment Processing
- Data Entry
- Documentation and Reporting
- Organized and Efficient
- Dependable
- Driven
- Cheerful and Energetic
Timeline
Inside Sales Representative
Pilkington NA - NSG
07.2017 - Current
Administrative Assistant
Saunders Landscaping Construction
04.2015 - 06.2017
Assistant Manager
Fredrick's of Hollywood
06.2011 - 04.2015
Customer Service Representative
Old Navy
06.2008 - 05.2011
High School Diploma -
Granite Hills High School