Amanda Foster
Centerton,AR
Summary
Highly proactive manager with 10 years of experience in team leadership in Customer Service and Management. Background includes sales, management and customer service in fast-paced settings. Dedicated, hardworking professional with extensive daily planning and operations experience. Skilled in staff training and development. Expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
10
10
years of professional experience
Work History
General Manager of Operations
CBD Hospitality LLC. Dba Modoko
10.2019 - 08.2023
- Checked and tested foods to verify quality and temperature.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved marketing to attract new customers and promote business.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
Server/Bartender
Table Mesa Bistro
10.2018 - 10.2019
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Greeted guests with friendly responses to promote satisfaction and restaurant loyalty.
- Removed debris and trash from dining area to keep rooms clean and fresh for guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Front of House Manager
Dennys Restaurant
12.2016 - 10.2018
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
Manager on Duty
Buy For Less
08.2013 - 12.2016
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
No Degree - Business
Oklahoma City Community College
Oklahoma City, OKHigh School Diploma -
Savanna High School
Savanna, OK05.2005
Skills
- Schedule Coordination
- Preparation Oversight
- Reservation Coordination
- Food Assembly Supervision
- Financial Document Control
- Human Resources Leadership
- Verbal and Written Communication
- Administrative Skills
- Business Growth Initiatives
- Operations Oversight
- Social Media Platforms
- Price Structuring
- Performance Monitoring and Evaluation
- Customer Loyalty
Timeline
General Manager of Operations
CBD Hospitality LLC. Dba Modoko
10.2019 - 08.2023
Server/Bartender
Table Mesa Bistro
10.2018 - 10.2019
Front of House Manager
Dennys Restaurant
12.2016 - 10.2018
Manager on Duty
Buy For Less
08.2013 - 12.2016
No Degree - Business
Oklahoma City Community College
High School Diploma -
Savanna High School
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