Amanda Foster
Columbus,OH
Summary
Dynamic professional with a proven track record in transaction processing and customer assistance, honed at Spectrum and other leading companies. Excelled in building customer relationships and efficiently handling financial transactions, demonstrating exceptional problem-solving skills and a commitment to enhancing customer satisfaction. Skilled in POS systems, with a focus on achieving positive outcomes and reducing transaction times by over 30%.
Overview
4
4
years of professional experience
Work History
Cash Handler
PLS Check Cashing
Columbus, OH
04.2024 - Current
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Supported customer service, providing informational resources regarding promotions and sales.
- Participated in inventory control and loss-prevention programs to reduce shortage.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
Day Program Specialist
PALS Program
Columbus, OH
06.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided compassionate and patient-focused care to cultivate well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Sales Associate
Spectrum
Columbus, OH
09.2020 - 06.2023
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Arts - Mass Communications
University of Cincinnati
Cincinnati, OH06.2020
Skills
- Conflict Resolution
- Minute Taking
- Professional telephone demeanor
- Call Center Operations
- Customer Relationship Management (CRM)
- Customer Service
- Clerical Support
- Problem-solving abilities
Timeline
Cash Handler
PLS Check Cashing
04.2024 - Current
Day Program Specialist
PALS Program
06.2023 - Current
Sales Associate
Spectrum
09.2020 - 06.2023
Bachelor of Arts - Mass Communications
University of Cincinnati