Live entertainment professional with a strong track record of success in the industry. Experienced in various roles within the entertainment sector, including tour management and production stage management. Skilled in critical thinking, problem-solving, and ensuring high production and performance quality. Detail-oriented team player with a proven ability to handle multiple projects simultaneously. Proficient in adapting to new technologies, task delegation, and fostering collaboration.
Overview
13
13
years of professional experience
Work History
Workroom Manager
Walt Disney World
08.2023 - Current
Maintained safe, professional, and organized environment for Cast Members and guests.
Established team priorities, maintained schedules and monitored performance.
Leveraged data and analytics to make informed decisions and drive business improvements.
Resolved Cast Member conflicts, actively listening to concerns and finding appropriate middle ground.
Tour Manager
Feld Entertainment - Disney on Ice - Into the Magic
05.2022 - 05.2023
Led and managed key touring Unit for Disney On Ice, ensuring consistently high production and performance quality
Improved operational efficiency by implementing strategies to streamline processes and maximize resources
Oversaw hiring processes and placement for all Stagehands, Performers, and Show Staff positions within the Unit
Demonstrated professionalism and upheld high standards of conduct, appearance, and work performance
Mediated work-related disputes, fostering positive team dynamics and resolving conflicts effectively
Ensured compliance with Touring Operations Safety and Health Program regulations, maintaining a safe working environment
Managed payroll for the Unit, accurately preparing and submitting weekly payroll in adherence to contract terms and policies
Conducted bi-annual performance appraisals for Ice and Stage Performers, Crew, and Staff personnel
Oversaw Unit Public Relations and Promotional activities, aligning them with company and Disney guidelines
Demonstrated strong interpersonal and organizational skills to effectively communicate and collaborate with various organizational levels
Spearheaded presentation of the show from a technical and production standpoint, ensuring exceptional quality and execution
Implemented Feld Entertainment, Inc. Safety and Health Program, ensuring compliance with program regulations and maintaining a safe working environment
Led and supervised team of touring stagehands, overseeing their hiring, training, and performance
Orchestrated advanced planning for engagements, encompassing local labor, catering, setup, performance, and teardown of all production elements
Enforced rules, regulations, and guidelines set by 'Feld Entertainment Inc.' to ensure adherence to best practices for Ice and Stage Shows
Managed movement of show equipment from city to city, coordinating with corporate transportation to ensure seamless logistics
Generated and submitted timely tech reports and safety program reports for each engagement, providing essential documentation for Ice and Stage Show Operations
Arranged and procured production-related supplies, optimizing availability and efficiency for the show
Ensured compliance with local, state, and federal ordinances governing the use of pyrotechnic devices, adhering to safety protocols and regulations
Collaborated with unions (e.g., I.A.T.S.E.) and labor companies, leveraging strong negotiation skills and fostering productive working relationships
Production Stage Manager
Feld Entertainment - Disney On Ice - Dare to Dream
04.2019 - 05.2022
Spearheaded the presentation of the show from a technical and production standpoint, ensuring exceptional quality and execution.
Implemented the Feld Entertainment Inc. Safety and Health Program, ensuring compliance with program regulations and maintaining a safe working environment.
Led and supervised a team of touring stagehands, overseeing their hiring, training, and performance.
Orchestrated advanced planning for engagements, encompassing local labor, catering, setup, performance, and teardown of all production elements.
Enforced rules, regulations, and guidelines set by "Feld Entertainment Inc." to ensure adherence to best practices for Ice and Stage Shows. Managed the movement of show equipment from city to city, coordinating with corporate transportation to ensure seamless logistics.
Generated and submitted timely tech reports and safety program reports for each engagement, providing essential documentation for Ice and Stage Show Operations.
Arranged and procured production-related supplies, optimizing availability and efficiency for the show.
Ensured compliance with local, state, and federal ordinances governing the use of pyrotechnic devices, adhering to safety protocols and regulations.
Collaborated with unions (e.g., I.A.T.S.E.) and labor companies, leveraging strong negotiation skills and fostering productive working relationships.
Wardrobe Stagehand
Feld Entertainment - Disney on Ice - Dare to Dream
08.2014 - 04.2019
Costume Rental Manager
Norcostco Texas Costume
12.2011 - 08.2014
Head of department from 2016-2019
Assisted in the assembly, operation, and disassembly of wardrobe equipment, dressing rooms, and costumes, ensuring efficient setup and tear down while maintaining the integrity of the artistic concept
Repaired and maintained costumes, following Best Practice Standards and directives from supervisors, to ensure the quality and functionality of wardrobe items
Ensured the safety and security of wardrobe elements, including costumes, servo heads, wigs, shoes, performer safety gear, and laundry facilities, implementing proper protocols and practices
Complied with all local and 'Feld Entertainment Inc.' safety policies, actively seeking opportunities to enhance efficiency and safety within the Wardrobe department and the overall production
Collaborated with supervisors and followed rules, regulations, and guidelines set by 'Feld Entertainment Inc.,' demonstrating a strong commitment to teamwork and flexibility in accepting additional duties
Implemented and managed a comprehensive costume rental program, overseeing all aspects of inventory, maintenance, and customer service to ensure the smooth operation of the rental department
Developed and maintained strong relationships with clients, providing exceptional customer service and addressing their costume needs, resulting in high customer satisfaction and repeat business
Led a team of costume technicians and rental staff, providing training, guidance, and supervision to ensure efficient workflow and adherence to quality standards
Conducted regular inventory assessments, tracking costume availability, monitoring condition, and identifying opportunities for restocking and expansion to meet customer demands
Implemented effective rental policies and procedures, including accurate record-keeping, timely billing, and efficient costume check-in/check-out processes, resulting in streamlined operations and improved overall efficiency
Education
B.A. - Theatre
University of North Texas
Denton, TX
12.2011
Skills
Microsoft Office Suite
Leadership and Team Management
Production and Operations Management
Technical and Stage Show Expertise
Customer Service and Relationship Building
Problem Solving and Decision Making
Organizational and Time Management
Communication and Interpersonal Skills
Timeline
Workroom Manager
Walt Disney World
08.2023 - Current
Tour Manager
Feld Entertainment - Disney on Ice - Into the Magic
05.2022 - 05.2023
Production Stage Manager
Feld Entertainment - Disney On Ice - Dare to Dream
04.2019 - 05.2022
Wardrobe Stagehand
Feld Entertainment - Disney on Ice - Dare to Dream
Sales Associate, GSCC – Global Sales Call Center at Walt Disney World – Disney Vacation ClubSales Associate, GSCC – Global Sales Call Center at Walt Disney World – Disney Vacation Club
Customer Experience and Retail Manager at Walt Disney World Parks & Resorts Disney SpringsCustomer Experience and Retail Manager at Walt Disney World Parks & Resorts Disney Springs