Amanda Francis
Lucas,OH
Summary
Dynamic professional with a proven track record in client relationship building and problem-solving, honed across roles at Buren Insurance Group and beyond. Excelled in enhancing customer satisfaction and loyalty, demonstrating exceptional teamwork, and attention to detail. Achieved significant business growth through effective cross-selling and performance tracking, ensuring reliability under pressure.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Personable and reliable with knack for understanding client needs and delivering tailored solutions. Possesses solid foundation in customer service principles and adept at managing account details with accuracy. Dedicated to enhancing client satisfaction and fostering long-term relationships.
Overview
13
13
years of professional experience
Work History
Account Service Representative
Buren Insurnace Group
04.2023 - Current
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Worked closely with Underwriters, providing account insights and supporting the development of new business proposals.
- Researched options and recommended services to address clients' needs.
- Enhanced client satisfaction by efficiently addressing and resolving account-related issues.
- Cultivated strong relationships with clients to maintain long-term business partnerships and high retention rates.
- Maintained up-to-date knowledge of industry trends and competitor offerings, ensuring effective communication of product benefits to clients.
- Played a significant role in increasing referral rates by delivering outstanding service that led clients to recommend our company to others.
- Conducted regular account reviews to identify areas for improvement, leading to increased customer satisfaction and loyalty.
- Provided exceptional customer service through prompt response times, clear communication, and effective problem-solving skills.
Move Coordinator
Dearman Moving and Storage
01.2022 - 11.2022
- Reduced client complaints by proactively addressing potential issues and providing timely updates on move progress.
- Enhanced team productivity by creating detailed move plans and distributing tasks among crew members.
- Contributed to the development of marketing materials highlighting successful moves and satisfied customers, boosting brand reputation in the industry.
- Increased customer satisfaction by efficiently managing communication between clients, moving crews, and third-party vendors.
Customer Service Representative
Justin Haddad State Farm
04.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Event Coordinator
Deer Ridge Golf Course
03.2012 - 06.2020
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
- Coordinated with security services to ensure safety of attendees, addressing potential risks and compliance issues.
- Led cross-functional teams, ensuring clear communication and cohesive efforts towards event success.
- Facilitated memorable experiences, overseeing creative direction of event themes, decor, and entertainment options.
Education
High School Diploma -
Mansfield Senior High
Mansfield, OH06-2005
Skills
- Client relationship building
- Cross-selling expertise
- Professionalism and etiquette
- Performance tracking
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
Timeline
Account Service Representative
Buren Insurnace Group
04.2023 - Current
Move Coordinator
Dearman Moving and Storage
01.2022 - 11.2022
Customer Service Representative
Justin Haddad State Farm
04.2020 - 01.2022
Event Coordinator
Deer Ridge Golf Course
03.2012 - 06.2020
High School Diploma -
Mansfield Senior High
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