Amanda Francis
Forest City,NC
Summary
Motivated Team Member eager to contribute to business success. Experienced in providing high quality customer service. Focused on customer satisfaction and team productivity. Career and goal oriented. Excellent team player and willing to give assistance to teammates and customers.
Overview
17
17
years of professional experience
Work History
Receiver
Tractor Supply Company
Forest City, NC
01.2021 - Current
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Tracked expiration dates on perishable items such as food items, medications, removing outdated products from circulation.
- Cleaned and organized work areas, equipment, and storage facilities as needed.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Participated in physical inventories when required by counting parts, supplies, and equipment.
- Maintained inventory of stock on hand by tracking materials received and distributed.
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Store Team Member
Tractor Supply Company
Spindale, NC
02.2020 - 01.2025
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Utilized upselling techniques to increase customer satisfaction and revenue.
- Handled returns and exchanges according to company policies.
- Provided product knowledge to customers and answered inquiries.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered store and merchandise questions and led customers to wanted items.
Restaurant General Manager
Pizza Hut
Forest City, NC
11.2012 - 06.2018
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Performed administrative tasks such as payroll processing and accounts receivable management.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Assistant Restaurant Manager
Denny's
Spindale, NC
11.2007 - 04.2012
- Inspected dining and serving areas for cleanliness and proper setup.
- Coached staff on strategies to enhance performance and improve customer relations.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Supervised food preparation, ordering of supplies, and inventory control.
- Trained new employees to perform duties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
High School Diploma -
Chase High School
Forest City, NC06-2005
Skills
- Shipping and receiving
- Loading and unloading inventory
- Customer service
- Inventory management
- Leadership qualities
- Team player attitude
- Sales experience
- Physical toughness
- Mental toughness
- Recruitment
- Labor and food cost control
- Supervisory skills
- Employee schedule management
- Operations management
- Customer engagement
- Staff scheduling
Timeline
Receiver
Tractor Supply Company
01.2021 - Current
Store Team Member
Tractor Supply Company
02.2020 - 01.2025
Restaurant General Manager
Pizza Hut
11.2012 - 06.2018
Assistant Restaurant Manager
Denny's
11.2007 - 04.2012
High School Diploma -
Chase High School
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