Amanda Francolino
Boca Raton
Summary
Led in highly dynamic and fast-paced environments, focusing on strategic growth and operational efficiency. Developed comprehensive skills in organizational leadership and financial management, consistently driving transformative results. Transitioning to new field, aiming to leverage these skills to create impactful solutions in diverse settings.
Overview
13
13
years of professional experience
Work History
CEO
Puppy Couture
02.2017 - Current
- Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention
- Created website and logo
- Responsible for social media accounts on various social platforms
- Customer support
- Responsible for company Performance
Manager
The French Gazebo
02.2022 - 01.2025
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Established QuickBooks accounting system to reflect accurate financial records.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
Book Keeper
Osteria
04.2020 - 01.2022
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Reconciled and corrected issues with financial records.
Social Media Manager
Brio Tuscan Grille
01.2019 - 03.2020
- Communicated with audience on all platforms, commenting, liking, and sharing to increase post visibility and engagement
- Marketing manager Coordinated all aspects of meetings and events Organized facilities such as decor, menu, entertainment, location, guest list, photography
- Content creator and social media manager Promotional events and marketing manager
Customer Service
Bookazine Inc.
03.2017 - 01.2019
- Handles incoming calls or inquiries from prospective customers or clients
- Assists customers effectively by solving customer disputes
- Provides customer additional information or explains services
- Discusses products offered and ensures customer satisfaction
Human Relations Manager
Tramonti
02.2012 - 02.2017
- Organized shift schedules for employees Responsible for payroll, accounts payable and accounts receivable Performed daily money orders and cash adjustments
- Solved employee or customer problems
- Answered phones, filed bills and receipts
- Handled all social media accounts and Google reviews Customer satisfaction
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
Education
Bachelor of Science - Psychology
Lynn University
Boca Raton05.2016
Skills
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
Timeline
Manager
The French Gazebo
02.2022 - 01.2025
Book Keeper
Osteria
04.2020 - 01.2022
Social Media Manager
Brio Tuscan Grille
01.2019 - 03.2020
Customer Service
Bookazine Inc.
03.2017 - 01.2019
CEO
Puppy Couture
02.2017 - Current
Human Relations Manager
Tramonti
02.2012 - 02.2017
Bachelor of Science - Psychology
Lynn University
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