Amanda Franzoni
Billerica,MA
Summary
Passionate Veterinary Practice Manager with 24 years of experience in General Practice with strong leadership skills and relationship-building skills. Extensive experience in front-of- house and back-of-house operations.
Overview
24
24
years of professional experience
Work History
Veterinary Practice Manager/ABM
Thrive Pet Healthcare
04.2018 - Current
- Manage Thrive of Medford and work with the Northeast Support Team and oversee 3 hospitals. Previously managed Billerica Veterinary Hospital.
- Promote Teamwork and strive to provide continuous improvement
- Have the skill to initiate, generate and implement new processes
- Passionate about helping our hospital function as one team
- Make sound judgement regarding performance improvement, hiring and terminating.
- Hold regular staff meetings, educate and motivate team members
- Coach supervisors/managers and provide support
- Overseeing the day-to-day operations of Thrive of Medford, including scheduling the team, regulate inventory, supervising staff, and ensuring that the hospital runs smoothly.
- Manage the budget, regularly review the P&L to have a clear understanding of the hospitals financial well being.
Veterinary Practice Manager
Manchester Animal Hospital
07.2008 - 04.2018
- Day to day operations of a 3 doctor, small animal, general practice.
- Human resources, hiring process, employee benefits, payroll (bi-weekly), 401K, maintaining employee records, paid time off and attendance.
- Prepare and deliver employee evaluations and keep proper documentation in the employee files.
- Marketing, managing website and social media.
- Plan and conduct staff meetings, doctor meetings and schedules.
- Inventory control, price increases, meeting with representatives.
- Client retention, reminders, new clients and client programs.
- Bookkeeping (quick books).
- Accounts payable and receivable, journal entries, running reports, doctor production bonuses.
- Maintain operations as well and purchasing of all hospital equipment and computers.
- Maintain a facility that follows guidelines for OSHA, HR, CS/DEA, Worker’s Compensation, Fire Safety and Security.
- Compliance with State of NH labor laws.
- Handle outside contractors, maintenance of grounds and building.
Veterinary Technician/Office Manager
Derry Animal Hospital
02.2003 - 07.2008
- Supervise, direct, plan and coordinate a variety of service functions, and lay staff of 22.
- Reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash transcribing and retail of sundry veterinary items.
- Managing and meeting client expectations of clinical delivery of wellness and health services to their pets.
- Managing and coordinating the interactions and all of the interfaces between the client, reception, technicians and doctors to provide a seamless experience for the client.
- Created protocols and worked with the team to become AAHA accredited.
- Inventory control and ordering of products and services that meet the needs and functions of the hospital, while staying within budget.
- Marketing internally and externally by monitoring client retention, new client numbers, website, pamphlets, newspaper, open house, and being involved in community outreach programs.
- Managing certain functions when the hospital manager is un-available. Payroll, monthly reports, human resources, etc.
- Veterinary Technician – Duties include in-house lab work, out-patient appointments, surgical tech assistance, monitoring anesthesia and critical care patients, in-house lab work, taking radiographs and dental prophylaxis.
Veterinary Technician/Inventory Manager
Crossroads Animal Hospital
01.2000 - 02.2003
- Veterinary Technician – Duties include in-house lab work, out-patient appointments, taking radiographs, surgical assistance, monitoring anesthesia and critical care patients, IV catheter placements, intubation, performing treatments, triage emergencies and dental prophylaxis.
- Outpatient Supervisor – Duties include training technicians on client communication skills, client education, blood draws, dispensing of medication, lab work and filling out charts.
- Inventory Manager – Duties include ordering of all medications and supplies, implementing an inventory system, ordering controlled drugs, maintaining DEA logbook, equipment maintenance and shopping distributors for best prices and keeping inventory cost low.
Education
Merrimack High School - 1985
Merrimack, NHSkills
- Reliable and Responsible
- Fast Learner
- Multitasking
- Empathy
- Communication
- Training and Mentoring
- Change Management
- Team Building and Collaboration
- Inventory Management
- Attention to detail
- Patient Advocacy
Activities
2008 - Being a first time manager for Manchester Animal Hospital, I was unknowingly subject to Labor Board, DEA and OSHA violations. I learned to fix violations, present the changes in court and create protocols to protect the hospital and team.
2019 - I Rebranded McGrath Animal Hospital to Billerica Veterinary Hospital. We changed our negative reputation and increased new patient and client numbers, as well as increased our standards of care. Billerica is now an AAHA accredited hospital with an improved EBITDA
Coached 4 new Practice Managers
Kara (Thrive Pet Healthcare Wedgewood), Jackie (Clark Animal Hospital), Amanda (Billerica Veterinary Hospital) and Oliver (Newton Animal Hospital)
I have always loved doing new things, improving teams and hospitals, and coaching other managers to exceed
Timeline
Veterinary Practice Manager/ABM
Thrive Pet Healthcare
04.2018 - Current
Veterinary Practice Manager
Manchester Animal Hospital
07.2008 - 04.2018
Veterinary Technician/Office Manager
Derry Animal Hospital
02.2003 - 07.2008
Veterinary Technician/Inventory Manager
Crossroads Animal Hospital
01.2000 - 02.2003
Merrimack High School - 1985