Amanda Frazier
Clermont,FL
Summary
Energetic and Guest-driven former Flight Attendant and Cast Member with dynamic customer service skills. Poised, personable and dedicated to team-driven environments. Known for excellent customer relations, welcoming attitude and providing a safe environment.
Overview
8
8
years of professional experience
Work History
Flight Attendant
JetBlue
Fort Lauderdale, FL
03.2018 - 02.2020
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Attractions Operation Statused Coordinator
Walt Disney World Resort
Orlando, FL
09.2015 - 03.2018
- Improved cast member productivity with regular communication and park updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining a well-organized Cast Deployment System and updating operation databases(DOC, etc) as accurately as needed.
- Enhanced Guest satisfaction by responding efficiently to inquiries and addressing concerns courteously.
- Encouraged Cast Members through day-to-day work and complex problems.
- Collaborated with Guest Experience Managers to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
Attraction Operations Trainer
Walt Disney World Resort
Orlando, FL
04.2013 - 09.2015
- Welcomed new Cast Members to their new role/park and helped them come familiar on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Evaluated the effectiveness of training initiatives by tracking cast member progress and gathering feedback for continuous improvement.
- Analyzed cast member performance and identified opportunities for additional training before ending training.
- Monitored participant workflow and behaviors throughout training process.
Attractions Opperations Hostest
Walt Disney World Resort
Orlando, FL
01.2013 - 03.2018
- Answered guests questions about attractions, FastPass+, DAS, park directions, show times and among other park information.
- Demonstrated strong multitasking skills, balancing responsibilities such as directing guests, loading and unloading guests in a safe manner, and updating flick, scanning fastpass+, and proving DAS return times simultaneously.
- Stayed in Show for guests in attractions like The Jungle Cruise, Pirates of the Caribbean, Haunted Mansion and Kilimanjaro Safaris.
- Handled high-pressure situations with composure, effectively managing large parties of guests or unexpected events during busy peak seasons.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Deep Water Lifeguard
Walt Disney World Resort
Orlando, FL
02.2012 - 01.2013
- Completed comprehensive training in advanced lifesaving skills, enhancing ability to respond effectively in crisis situations.
- Demonstrated heightened situational awareness by continually scanning the water''s surface, anticipating potential issues before they escalated into emergencies.
- Improved safety response times by regularly practicing rescue techniques and maintaining peak physical fitness.
- Balanced multiple responsibilities including guest assistance, rule enforcement, and facility maintenance tasks.
Education
Bachelor of Arts -
University of Central Florida
Orlando, FL05.2020
Skills
- Guest Services
- Strong Work Ethic
- Quick Learner
- Reliability and punctuality
- Verbal and written communication
- Public Speaking
- Training and coaching
- Detail Oriented
- Safety Procedures
- Multitasker
Timeline
Flight Attendant
JetBlue
03.2018 - 02.2020
Attractions Operation Statused Coordinator
Walt Disney World Resort
09.2015 - 03.2018
Attraction Operations Trainer
Walt Disney World Resort
04.2013 - 09.2015
Attractions Opperations Hostest
Walt Disney World Resort
01.2013 - 03.2018
Deep Water Lifeguard
Walt Disney World Resort
02.2012 - 01.2013
Bachelor of Arts -
University of Central Florida