Amanda Frazier
Clermont,FL
Summary
Energetic and Guest-driven former Flight Attendant and Cast Member with dynamic customer service skills. Poised, personable and dedicated to team-driven environments. Known for excellent customer relations, welcoming attitude and providing a safe environment.
Overview
8
8
years of professional experience
Work History
Flight Attendant
JetBlue
03.2018 - 02.2020
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Attractions Operation Statused Coordinator
Walt Disney World Resort
09.2015 - 03.2018
- Improved cast member productivity with regular communication and park updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining a well-organized Cast Deployment System and updating operation databases(DOC, etc) as accurately as needed.
- Enhanced Guest satisfaction by responding efficiently to inquiries and addressing concerns courteously.
- Encouraged Cast Members through day-to-day work and complex problems.
- Collaborated with Guest Experience Managers to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
Attraction Operations Trainer
Walt Disney World Resort
04.2013 - 09.2015
- Welcomed new Cast Members to their new role/park and helped them come familiar on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Evaluated the effectiveness of training initiatives by tracking cast member progress and gathering feedback for continuous improvement.
- Analyzed cast member performance and identified opportunities for additional training before ending training.
- Monitored participant workflow and behaviors throughout training process.
Attractions Opperations Hostest
Walt Disney World Resort
01.2013 - 03.2018
- Answered guests questions about attractions, FastPass+, DAS, park directions, show times and among other park information.
- Demonstrated strong multitasking skills, balancing responsibilities such as directing guests, loading and unloading guests in a safe manner, and updating flick, scanning fastpass+, and proving DAS return times simultaneously.
- Stayed in Show for guests in attractions like The Jungle Cruise, Pirates of the Caribbean, Haunted Mansion and Kilimanjaro Safaris.
- Handled high-pressure situations with composure, effectively managing large parties of guests or unexpected events during busy peak seasons.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Deep Water Lifeguard
Walt Disney World Resort
02.2012 - 01.2013
- Completed comprehensive training in advanced lifesaving skills, enhancing ability to respond effectively in crisis situations.
- Demonstrated heightened situational awareness by continually scanning the water''s surface, anticipating potential issues before they escalated into emergencies.
- Improved safety response times by regularly practicing rescue techniques and maintaining peak physical fitness.
- Balanced multiple responsibilities including guest assistance, rule enforcement, and facility maintenance tasks.
Education
Bachelor of Arts -
University of Central Florida
Orlando, FL05.2020
Skills
- Guest Services
- Strong Work Ethic
- Quick Learner
- Reliability and punctuality
- Verbal and written communication
- Public Speaking
- Training and coaching
- Detail Oriented
- Safety Procedures
- Multitasker
Timeline
Flight Attendant
JetBlue
03.2018 - 02.2020
Attractions Operation Statused Coordinator
Walt Disney World Resort
09.2015 - 03.2018
Attraction Operations Trainer
Walt Disney World Resort
04.2013 - 09.2015
Attractions Opperations Hostest
Walt Disney World Resort
01.2013 - 03.2018
Deep Water Lifeguard
Walt Disney World Resort
02.2012 - 01.2013
Bachelor of Arts -
University of Central Florida