Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Frazier

Clermont,FL

Summary

Energetic and Guest-driven former Flight Attendant and Cast Member with dynamic customer service skills. Poised, personable and dedicated to team-driven environments. Known for excellent customer relations, welcoming attitude and providing a safe environment.

Overview

8
8
years of professional experience

Work History

Flight Attendant

JetBlue
03.2018 - 02.2020
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Attractions Operation Statused Coordinator

Walt Disney World Resort
09.2015 - 03.2018
  • Improved cast member productivity with regular communication and park updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining a well-organized Cast Deployment System and updating operation databases(DOC, etc) as accurately as needed.
  • Enhanced Guest satisfaction by responding efficiently to inquiries and addressing concerns courteously.
  • Encouraged Cast Members through day-to-day work and complex problems.
  • Collaborated with Guest Experience Managers to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.

Attraction Operations Trainer

Walt Disney World Resort
04.2013 - 09.2015
  • Welcomed new Cast Members to their new role/park and helped them come familiar on best practices, providing constructive feedback to support their professional growth.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Evaluated the effectiveness of training initiatives by tracking cast member progress and gathering feedback for continuous improvement.
  • Analyzed cast member performance and identified opportunities for additional training before ending training.
  • Monitored participant workflow and behaviors throughout training process.

Attractions Opperations Hostest

Walt Disney World Resort
01.2013 - 03.2018
  • Answered guests questions about attractions, FastPass+, DAS, park directions, show times and among other park information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as directing guests, loading and unloading guests in a safe manner, and updating flick, scanning fastpass+, and proving DAS return times simultaneously.
  • Stayed in Show for guests in attractions like The Jungle Cruise, Pirates of the Caribbean, Haunted Mansion and Kilimanjaro Safaris.
  • Handled high-pressure situations with composure, effectively managing large parties of guests or unexpected events during busy peak seasons.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Deep Water Lifeguard

Walt Disney World Resort
02.2012 - 01.2013
  • Completed comprehensive training in advanced lifesaving skills, enhancing ability to respond effectively in crisis situations.
  • Demonstrated heightened situational awareness by continually scanning the water''s surface, anticipating potential issues before they escalated into emergencies.
  • Improved safety response times by regularly practicing rescue techniques and maintaining peak physical fitness.
  • Balanced multiple responsibilities including guest assistance, rule enforcement, and facility maintenance tasks.


Education

Bachelor of Arts -

University of Central Florida
Orlando, FL
05.2020

Skills

  • Guest Services
  • Strong Work Ethic
  • Quick Learner
  • Reliability and punctuality
  • Verbal and written communication
  • Public Speaking
  • Training and coaching
  • Detail Oriented
  • Safety Procedures
  • Multitasker

Timeline

Flight Attendant

JetBlue
03.2018 - 02.2020

Attractions Operation Statused Coordinator

Walt Disney World Resort
09.2015 - 03.2018

Attraction Operations Trainer

Walt Disney World Resort
04.2013 - 09.2015

Attractions Opperations Hostest

Walt Disney World Resort
01.2013 - 03.2018

Deep Water Lifeguard

Walt Disney World Resort
02.2012 - 01.2013

Bachelor of Arts -

University of Central Florida
Amanda Frazier