Healthcare professional with expertise in telephonic triage and patient evaluation. Proven ability to make informed clinical decisions and enhance patient care through effective communication. Recognized for collaborative approach and adaptability in dynamic healthcare environments.
Hi, I’m
Amanda Frazier
Saltillo
Summary
Overview
23
years of professional experience
Work History
HeiTech Services
Telephonic Triage Nurse
08.2020 - Current
Job overview
- Demonstrated adaptability during periods of high call volume or staffing shortages while maintaining consistent quality of care.
- Maintained compliance with regulatory standards by adhering to established protocols for telephonic nurse triage services.
- Maintained tight metric for >12 consecutive months.
- Served as Shift Lead as Subject Matter Expert (SME0 for 2 years until contract requirements changed for the position.
- Served a s Team Coach providing support and education to team members. Helping to improve metrics and Improve the quality of care provided by the team.
- Served as Organizer of the Crisis Call Champion group and wrote a weekly newsletter about mental health and how to attain better outcomes for our beneficiaries.
- Served as a preceptor and assisted with onboarding of new staff.
- Participated in pilot programs for new software.
Kindred Hospice
Registered Nurse Case Manager
11.2017 - 07.2020
Job overview
- Supervise clinical and staff in patient care activities while maintaining high level of staff morale and professionalism.
- Participated in Inter Disciplinary Team collaboration for the development of plans of care for the terminally ill patient.
- Education of patients, families and caregivers on the hospice benefit and options for the end of life.
- Participated in chart review/QUAPI.
- Participated in Community outreach and marketing to outside customers.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
Legacy Hospice
Nurse Case Manager
08.2016 - 10.2017
Job overview
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Provided complete care to home hospice patients, including physical assessments, medication and chronic disease management.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
- Oversaw and managed 10 clinical and support staff in patient care activities while maintaining high level of staff morale and professionalism.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Educated patients and answered questions about health condition, prognosis and treatment.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Audited charts and reviewed clinical documents to verify accuracy.
McKesson/Axis Point Health
Telephonic Triage Nurse
04.2013 - 07.2016
Job overview
- Explained course of care and medications, including side effects to patients and caregivers in easy-to-understand terms.
- Reported patients' status and delegated nurse assignments to achieve optimal outcomes.
- Educated patients and answered questions about health condition, prognosis and treatment.
- Enhanced patient satisfaction through compassionate communication and timely triage responses.
- Improved patient outcomes by conducting thorough telephonic assessments and promptly addressing medical concerns.
Starkville Manor Health Care
Clinical Nursing Supervisor
04.2012 - 01.2013
Job overview
- Created customized care plans, working with facility staff and families to assess and meet individual needs.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Pioneer Community Hospital Of Aberdeen
Emergency Department Director
02.2009 - 12.2011
Job overview
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Monitored and inspected staff processes to eliminate hazards posed for both patients, visitors and staff while ensuring continuous compliance with regulations.
- Produced monthly financial reports and maintained a budget for Level 4 Trauma Center in a Critical Access Hospital.
- Direct day-to-day administrative and operational functions for 30-bed facility, providing guidance and leadership to over 100 employees across more than 10 departments.
- Cultivated a positive relationship with local EMS providers to ensure seamless transitions of care for patients arriving at the emergency department from pre-hospital settings.
- Increased efficiency in triage processes by developing an innovative system to prioritize patients based on acuity levels accurately.
Pioneer Community Hospital Of Aberdeen
Emergency Department Charge Nurse
03.2002 - 02.2009
Job overview
- Organized and managed care of patients undergoing various therapies and procedures.
- Adhered to strict safety measures by carefully determining proper dosages before administering medications.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Recorded details regarding all therapies to keep patient charts updated.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Observed and reported patient condition, progress and medication side effects to accurately document updates.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
- Audited charts and reviewed clinical documents to verify accuracy.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Reported patients' status and delegated nurse assignments to achieve optimal outcomes.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
- Provided direct patient care, stabilized patients and determined next course of action.
- Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to over 15 patients daily.
- Oversaw and managed clinical and support staff in patient care activities while maintaining high level of staff morale and professionalism.
Education
Mississippi University For WomenColumbus, MS
Associate of Science from Nursing
05-2001
University Overview
Skills
- Healthcare advocacy for patients and families
- Electronic medical records management
- Effective clinical decision-making
- Client case management
- Personalized home support
- Ongoing disease care coordination
- Health assessment
- Understanding of healthcare compliance
- Patient-centered communication skills
- Patient education
Personal Information
Personal Information
Title: Registered NurseTimeline
Telephonic Triage Nurse
HeiTech Services
08.2020 - Current
Registered Nurse Case Manager
Kindred Hospice
11.2017 - 07.2020
Nurse Case Manager
Legacy Hospice
08.2016 - 10.2017
Telephonic Triage Nurse
McKesson/Axis Point Health
04.2013 - 07.2016
Clinical Nursing Supervisor
Starkville Manor Health Care
04.2012 - 01.2013
Emergency Department Director
Pioneer Community Hospital Of Aberdeen
02.2009 - 12.2011
Emergency Department Charge Nurse
Pioneer Community Hospital Of Aberdeen
03.2002 - 02.2009
Mississippi University For Women
Associate of Science from Nursing
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