Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Freas

Paradise

Summary

Dynamic professional with extensive experience at Ventura Foods, excelling in inventory management and customer relationship management. Proven track record in optimizing supply chain processes and leading teams to enhance service quality. Adept at risk mitigation and implementing process improvements, driving efficiency and customer satisfaction.

Overview

22
22
years of professional experience

Work History

Branch Transfer Planner

Ventura Foods
Fort Worth
12.2017 - Current
  • Managed inventory levels to optimize supply chain efficiency and reduce waste.
  • Identified potential problems and created solutions to mitigate risks associated with products.
  • Maintained steady flow of material without exceeding resources and met customer fill rates.

Customer Service Supervisor

Ventura Foods
Fort Worth
03.2013 - 12.2017
  • Supervised daily operations of customer service team, ensuring quality support.
  • Trained new representatives on customer interaction policies and procedures.
  • Coordinated scheduling and workload distribution among team members.
  • Resolved escalated customer issues, maintaining high satisfaction levels.
  • Implemented process improvements to enhance response times and efficiency.
  • Monitored team performance, providing feedback and coaching as needed.
  • Developed training materials to support ongoing staff development initiatives.
  • Collaborated with management to align service strategies with company goals.
  • Ensured that all Customer Service Representatives had the necessary tools and resources needed to perform their job duties effectively.
  • Collaborated with sales teams to ensure pricing accuracy and alignment with strategies.

Customer Service Lead

Ventura Foods
Fort Worth
03.2007 - 03.2013
  • Led a team of customer service representatives in daily operations.
  • Implemented customer feedback systems to improve service quality.
  • Resolved complex customer inquiries with effective problem-solving techniques.
  • Coordinated scheduling to ensure adequate coverage during peak hours.
  • Monitored team performance and provided constructive feedback regularly.
  • Collaborated with management to identify process improvement opportunities.
  • Directed customer service staff activities, including training, coaching and performance management.
  • Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.

Administrative Assistant

Ventura Foods
Fort Worth
03.2004 - 03.2007
  • Managed daily office operations to ensure smooth workflow and efficiency.
  • Coordinated schedules and appointments for senior management and team members.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.

Education

High School Diploma -

Coalgate High School
Coalgate
05-1994

Skills

  • Inventory management
  • Supply chain optimization
  • Risk mitigation
  • Customer relationship management
  • Process improvement
  • Team leadership

Timeline

Branch Transfer Planner

Ventura Foods
12.2017 - Current

Customer Service Supervisor

Ventura Foods
03.2013 - 12.2017

Customer Service Lead

Ventura Foods
03.2007 - 03.2013

Administrative Assistant

Ventura Foods
03.2004 - 03.2007

High School Diploma -

Coalgate High School

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