Amanda Freeman
Denver,CO
Summary
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue. Quick thinking and problem solving skills. Great people skills and always up for a challenge.
Overview
8
8
years of professional experience
Work History
Restaurant Front of House Manager
David Freeman
06.2022 - Current
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
- Coordinated special events including private parties, catering orders, and community outreach programs to expand the restaurant''s presence within its local market area.
- Resolved conflicts among team members diplomatically while maintaining a positive work atmosphere conducive to collaboration.
- Streamlined reservation processes, improving guest experience and maximizing seating capacity during peak hours.
- Monitored guest feedback on review platforms such as Yelp or TripAdvisor; implemented changes based on trends observed in comments received.
- Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Host
David Freeman
01.2016 - 06.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Retail Worker
Jennifer Brown
05.2019 - 03.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Bachelor of Science - Psychology
Metropolitan State University of Denver
Denver, CO05.2026
High School Diploma -
Middle Park High School
Granby, CO06.2021
Skills
- Operational Efficiency
- Food Safety Compliance
- Guest Relations
- Staff Motivation
- Conflict Resolution
- Complaint Handling
- Staff Management
- Task Delegation
- Quality Control
- Time tracking
- Restaurant Operations
Timeline
Restaurant Front of House Manager
David Freeman
06.2022 - Current
Retail Worker
Jennifer Brown
05.2019 - 03.2020
Host
David Freeman
01.2016 - 06.2022
Bachelor of Science - Psychology
Metropolitan State University of Denver
High School Diploma -
Middle Park High School
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