Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Amanda Frizziola

Union Beach,NJ

Summary

Reliable professional offering over 10+ years handling complex transactions in fast-paced settings. Personable and detail-oriented with commitment to accuracy and customer satisfaction. An organized and dependable candidate successful at managing multiple priorities with a positive attitude and mind set.

Overview

16
years of professional experience

Work History

Township Of Hazlet

Finance Clerk
05.2022 - Current

Job overview

  • Documented financial data, files and records for contracted vendors.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting for township escrow accounts.
  • Maintained and supported effective records management in both hardcopy and digital formats.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Input financial data and produced reports using Edmunds software.
  • Inspected escrow account books and recorded transactions.
  • Ensured payment of township utility bills and employee insurance payments in a timely maner.

Rope Drop Travel, Amanda Frizziola

Gold Advisor
06.2019 - Current

Job overview

  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Followed up with customers to increase customer service with travel plans.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Updated and maintained customer databases to increase customer retention.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Exceeded sales of $250,000 per year and awarded title of Gold Advisor for 2 consecutive years.

Citibank, NA

Bank Teller
08.2015 - 10.2018

Job overview

  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Sold and cross-sold bank products to new and existing customers.
  • Removed mutilated currency from circulation.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions sometimes totaling over 100 transactions per day.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Executed wire transfers, stop payments and account transfers.

Enterprise Rent-A-Car

Management Assistant
10.2007 - 03.2013

Job overview

  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Placed sales calls and handled sales for incoming customer calls.
  • Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
  • Managed multiple tasks in high-volume environment.
  • Determined clients' needs and helped select appropriate rentals fulfilling requirements.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Helped train new staff on company policies, procedures and standards, boosting productivity.
  • Worked effectively in fast-paced environments.
  • Developed and maintained courteous and effective working relationships.

Enterprise Rent-A-Car

Administrative Assistant
08.2009 - 03.2011

Job overview

  • Acted as administrative assistant to five department heads.
  • Created and maintained databases to track and record customer data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Performed as chargeback specialist and was able to recover millions in incorrect customer chargebacks.
  • Learned the roles of and maintained records for the department heads of Business Administration, Risk Management, Marketing, Vehicle Acquisition and Vehicle Maintenance & Repair.

Education

Johnson & Wales University
Providence, RI

Bachelor of Science from Marketing Communications

University Overview

Skills

  • Invoice Management
  • Data Entry
  • Proficient in Microsoft Office
  • Telephone Etiquette
  • Coaching and Training
  • Travel Research
  • Travel Arrangements
  • Itineraries
  • Client Consultations
  • Social Media
  • Client Relations
  • Relationship Management

Timeline

Finance Clerk
Township Of Hazlet
05.2022 - Current
Gold Advisor
Rope Drop Travel, Amanda Frizziola
06.2019 - Current
Bank Teller
Citibank, NA
08.2015 - 10.2018
Administrative Assistant
Enterprise Rent-A-Car
08.2009 - 03.2011
Management Assistant
Enterprise Rent-A-Car
10.2007 - 03.2013
Johnson & Wales University
Bachelor of Science from Marketing Communications

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Amanda Frizziola