Amanda F. Schwind
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
10
10
years of professional experience
Work History
Office Manager/Mobile Phlebotomist
Helix Mobile Wellness and Research
01.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Medical Assistant / Reception
The Malka Institute of Neuroscience and Disease
07.2022 - Current
- Placed patients in assigned exam rooms according to physician schedule
- Obtain vital signs on patients
- Set-up specific procedures, including EMGs, NCVs and Botox
- Scheduling of follow-up appointments, MRI scans and other physician requested testing
- Performed check-out procedure for billing documents
Customer Service Representative
Agero, Inc.
10.2021 - 07.2022
- Remote position that was responsible for the correct routing of calls and customer issues, dispatching of towing or emergency services, contacting customers directly with account related issues and ensuring the accuracy of information documented
Phlebotomist II
Albany Medical Center Hospital
10.2020 - 03.2021
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Team Lead/Customer Service/Phlebotomist
Exam One - Quest Diagnostics
09.2018 - 10.2020
- Maintained a schedule of fifty phlebotomists, made/received over 250 daily to serve customer needs, ensured accurate supply orders and replenishment, conducted new hire training programs and onboarding, and performed EKGs, vital signs and drug/hair follicle testing
Dispatcher/Relief Driver
F and F Transport
05.2015 - 09.2018
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Education
Certification - Clinical Phlebotomy
Bryant & Stratton College
Albany, NY09.2018
Skills
- Customer service
- Office management
- Organizational skills
- Data entry
- Scheduling and calendar management
- Inventory control
- Training and coaching
- Policy and procedure modification
- Computer skills
- MS office
- Problem resolution
- Call center experience
Notes
Professional references available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Location
RemoteImportant To Me
Work-life balanceHealthcare benefitsWork from home optionTimeline
Office Manager/Mobile Phlebotomist
Helix Mobile Wellness and Research
01.2024 - Current
Medical Assistant / Reception
The Malka Institute of Neuroscience and Disease
07.2022 - Current
Customer Service Representative
Agero, Inc.
10.2021 - 07.2022
Phlebotomist II
Albany Medical Center Hospital
10.2020 - 03.2021
Team Lead/Customer Service/Phlebotomist
Exam One - Quest Diagnostics
09.2018 - 10.2020
Dispatcher/Relief Driver
F and F Transport
05.2015 - 09.2018
Certification - Clinical Phlebotomy
Bryant & Stratton College
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