AMANDA FULTON
WATERFORD
Summary
Dynamic training and development professional dedicated to driving impactful learning initiatives that enhance team performance. Proven expertise in designing and implementing comprehensive training programs, emphasizing collaboration, adaptability, and measurable results. Proficient in instructional design, curriculum development, and performance assessment, ensuring alignment with organizational goals. Recognized for reliability and exceptional communication skills in fast-paced environments, fostering a culture of continuous improvement and growth.
Overview
18
18
years of professional experience
Work History
Training and Development Specialist
CVS HEALTH CORPORATION
06.2024 - Current
- Designed and implemented training programs to enhance employee skills and performance.
- Conducted needs assessments to identify gaps in training and development initiatives.
- Developed engaging instructional materials using various multimedia tools for diverse learning styles.
- Facilitated workshops and seminars to promote professional growth and continuous learning.
- Evaluated training effectiveness through feedback surveys and performance metrics analysis.
- Collaborated with executive teams to align training objectives with organizational goals.
- Developed customized e-learning modules for improved knowledge retention and on-the-job application.
- Evaluated training effectiveness through feedback analysis, resulting in ongoing program improvements.
- Partnered with subject matter experts to ensure accuracy and relevance of training content across various industries.
- Collaborated with cross-functional teams to develop cohesive learning strategies aligned with business goals.
- Streamlined training processes by identifying areas of improvement and implementing targeted solutions.
- Mentored new hires with personalized coaching, accelerating their integration into the team dynamic.
Market Associate
CVS Health/ Aetna
01.2023 - 06.2024
- Analyzed market data to identify trends and inform strategic decision-making processes.
- Developed strategic relationships with key stakeholders to enhance service offerings.
- Led cross-functional teams in executing complex tasks, ensuring timely delivery of services.
- Implemented process improvements that increased operational efficiency across brokerage activities.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
- Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
- Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Maintained up-to-date knowledge of industry trends, ensuring that clients received the most accurate information to make informed decisions about their investments.
Merchandising Partner
Beeline Group
08.2022 - 01.2023
- Service a set territory of store for merchandising, inventory, and allocation.
- Provide analytics and business analysis for each location.
- Conduct administrative, payroll and operational tasks remotely.
- Independent use of company sponsored technology, supplies and directives.
- Communication with remote corporate partners and peers
General Manager
Fat Face UK
07.2021 - 08.2022
- Instruct sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings to 90%.
- Performing statistical analyses to gather data for operational and forecast team needs.
- Partnered to reduce inventory allocation to effectively process, store and sell merchandise. Annual cost brought down by 15%.
- Captured sale sell-through by 40%
- Surpassed store projected yearly goal by 10%
Regional Manager
Elie Tahari
07.2020 - 03.2021
- Defined unclouded vision for store to guide operations and continuously develop business with higher profits, more satisfied customers, resulting in a greater market share.
- Partnering with Foxwoods Casino High Rollers program to capture guest who spend over $250,000.
- Developed new flexible advertising strategies to capitalize quickly on changing market demands, trends in consumer behaviors, and current events.
- Served as multi store liaison after store closure due to COVID-19. Traveling to various sites to improve hiring, operations, and store sales.
General Manager
Max Mara
11.2017 - 01.2020
- Point of contact and execution on all partnerships with corporate events (i/e trunk shows, quarterly meetings and multi-store management)
- Obtain and preserve luxury client relationships while cultivating new client opportunities.
- Strong acumen in business action plans, store planning, product knowledge, staff educational training, and visual merchandising.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. Increased annual goal by 30%, resulting in Flag Ship store status.
Store Manager
L.K. Bennett
08.2016 - 09.2017
Personal Fashion Advisor
Lord & Taylor
05.2014 - 01.2016
Sales Support (401K/Investments)
The Hartford Insurance Company
01.2010 - 01.2011
Sales Support/Data Analysis & Processing (Structured Settlements/Annuities)
The Hartford Insurance Company
01.2008 - 01.2010
Education
Bachelor of Science - Political Science
Sacred Heart University
Fairfield, CT01.2008
Skills
- Interactive educational design
- Comprehensive technical training
- Employee onboarding facilitation
- Facilitation of communication skills
- Workforce optimization strategies
- Performance evaluation
- Skilled in utilizing learning management systems
- Integrated learning methods
- Application of adult learning concepts
- Clear and concise communication
- New employee orientation
- Coaching expertise
- Adapted training methodologies
- Effective schedule coordination
- Team leadership training
- Project coordination
- Work performance analysis
- Program execution
- Facilitating training
- Designing instructional resources
- Team member development
- Revising educational content
- Development of training solutions
- Workforce development initiatives
- Engaging training facilitation
- Cultural competency training
Timeline
Training and Development Specialist
CVS HEALTH CORPORATION
06.2024 - Current
Market Associate
CVS Health/ Aetna
01.2023 - 06.2024
Merchandising Partner
Beeline Group
08.2022 - 01.2023
General Manager
Fat Face UK
07.2021 - 08.2022
Regional Manager
Elie Tahari
07.2020 - 03.2021
General Manager
Max Mara
11.2017 - 01.2020
Store Manager
L.K. Bennett
08.2016 - 09.2017
Personal Fashion Advisor
Lord & Taylor
05.2014 - 01.2016
Sales Support (401K/Investments)
The Hartford Insurance Company
01.2010 - 01.2011
Sales Support/Data Analysis & Processing (Structured Settlements/Annuities)
The Hartford Insurance Company
01.2008 - 01.2010
Bachelor of Science - Political Science
Sacred Heart University