Amanda Furr
Mount Holly,NC
Summary
Customer Service Representative/Personal Assistant with over 20 years of experience working with Customers and Managers. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Well-versed in Service and successful at achieving sales objectives with consistency. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. With 20 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Overview
20
20
years of professional experience
Work History
Procurement Manager
DrivenBrands/TAKE5 Carwash/ WHISTLE Express Carwas
07.2022 - Current
- Skilled in WORKDAY ERP
- Resolved invoice and payment issues to facilitate prompt payment to suppliers.
- Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making.
- Developed strong relationships with key suppliers, resulting in improved communication, better pricing, and reliable delivery schedules.
- Drove continuous improvement initiatives within the procurement function by identifying areas for optimization and proposing actionable recommendations.
- Spearheaded change management initiatives within the procurement department, leading to improved agility and responsiveness in meeting business needs.
- Streamlined procurement processes for increased efficiency and cost savings through the implementation of digital tools and automation.
- Monitored and managed procurement budget to control costs.
- Improved inventory management by implementing demand forecasting techniques and optimizing reorder points for critical items.
- Led sourcing process for new vendors to get quality products and services and mitigate risk.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Established and maintained accurate records of purchases, pricing and payment terms.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.ro
Install Invoicing Administrator/Project Specialist
ASSA ABLOY Door Group
10.2021 - 07.2022
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Monitored outstanding invoices and performed collections duties.
- Completed and processed purchase orders and customer invoices each quarter.
- Managed invoicing and payment processing operations.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Responded to customer concerns and questions on daily basis.
- Promoted consistent accuracy of billing information by reconciling 100 accounts monthly.
- Used data entry skills to accurately document and input statements.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
Shipping Manager
Fibrix Filtration
Charlotte, NC
08.2019 - 10.2021
- Monitored and reported on transportation costs and properly filed shipping documents.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Prepared shipping documents and invoices, processed payments and fielded client questions.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Pulled, verified and packaged items for shipment.
Customer Service Manager
Fibrix Filtration
Charlotte, NC
09.2014 - 08.2019
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Coordinated resolutions for daily customer inquiries while consistently achieving performance targets.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Created customer support strategy to increase customer retention.
- Contacted existing and prospective customers by phone or email on consistent basis, which resulted in higher sales.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service Representative
McGuinness Agency Life, Health, Mortgage Insurance
Charlotte, NC
02.2005 - 03.2014
- Conferred with senior management to handle and correct disciplinary or knowledge issues.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
- Engaged clients in person and over phone to answer questions and address complaints.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Associate Degree - Accounting
Montana State University - Great Falls College of Technology
Great Falls, MT2003
High School Diploma -
Harding University High School
Charlotte, NC2000
Skills
- Exceptional telephone etiquette
- Complaint resolution
- Record keeping strengths
- Administrative support
- High-quality customer service
- Fast food customer service
- Assisting customer inquiries
- Customer Relationship Management
- Personnel training and development
- Customer Relationship Management Software (CRM)
- Account Updates
- Excellent time management skills
- Microsoft Outlook, Word and Excel
- Training and mentoring
- Account management
- Shipping, receiving and warehousing
- Effective problem solver
Timeline
Procurement Manager
DrivenBrands/TAKE5 Carwash/ WHISTLE Express Carwas
07.2022 - Current
Install Invoicing Administrator/Project Specialist
ASSA ABLOY Door Group
10.2021 - 07.2022
Shipping Manager
Fibrix Filtration
08.2019 - 10.2021
Customer Service Manager
Fibrix Filtration
09.2014 - 08.2019
Customer Service Representative
McGuinness Agency Life, Health, Mortgage Insurance
02.2005 - 03.2014
Associate Degree - Accounting
Montana State University - Great Falls College of Technology
High School Diploma -
Harding University High School
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