Amanda Ballard

• Oversaw day-to-day production activities in accordance with business objectives.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Implemented and drove operations department to maintain same day service for customers.
• Handled all staff's obstacles and was responsible for finding creative solutions to meet customer's expectations.
• Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
• Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
• Provided outstanding service to clients through effective communication and organization in effort to promote future business opportunities.
• Drove team success through shared vision and recognition of quality performance.
• Oversaw reporting functions to executive leadership.
• Held weekly and quarterly L10 style meetings to address areas in department to focus upon for approval.

Built and implemented company's Quality Assurance program and standards.

• Monitored all neuro-monitoring reports and ensured adherence to service and hospital requirements.
• Monitored staff organization and suggested improvements to daily functionality.
• Ensured all legal standards were met.
• Managed team performance by training, mentoring, disciplining and motivating employees.
• Diagnosed and troubleshooted Data2Report processing problems and applied solutions to increase company efficiency.
• Provided continued maintenance and development of bug fixes and patch sets for existing web applications.

• Handled all Credentialing for Providers within practice.
• Scheduling of surgery requests.
• Managed all administrative tasks/departments for entire office.
• Communicated with Providers to ensure all documents and reports are turned in/generated in timely manner.
• Maintained and kept all needed documents and policies current on third party vendor credentialing sites.
• Assisted Owner and IT team in development and improvement of company's scheduling/report writing website.
• Assisted Owner and CAO with any other needed tasks or projects.
• Created reports for financial analysis.
• Prepared detailed documents and reports in adherence administrative processes.

• Worked with patients to ensure effective scheduling of tests and procedures.
• Educated patients by explaining preparation instructions for upcoming procedures and tests.
• Checked in/checked out all patients and collected any necessary payments.
• Met with patients and families to discuss care and plan of action for future.
• Billed insurance for all patient visits.
• Resolved issues such as billing or communication problems that could affect care.
• Cross-trained to support other staff with emphasis on establishing patient rapport and developing relationships with external partners.
• Communicated with doctors about needed services or exams.
• Maintained confidentiality of patient data and condition at all times to safeguard health information.

• Answered average of 20-50 calls per day by addressing beneficiary inquiries, processing enrollment requests and providing any needed information to Medi-Cal beneficiaries.
• Developed reputation as efficient service provider with high levels of accuracy.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Mastery of California's MEDS system and Maximums' CRM system.
• Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
• Met or exceeded service and quality standards every review period.

• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Investigated and resolved customer inquiries and complaints in empathetic manner.
• Responsible for operations of front office.
• Handled daily deposits in accurate and timely manner.
• Politely assisted customers in person and via telephone.
• Responsible for hiring and training all new office staff.
• Managed office supplies, vendors, organization and up keep.