Amanda Gadd
Jacksonville,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Head Cashier Supervisor
Lowes Home Improvment
Jacksonville, Florida
10.2017 - 07.2023
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Exchanged and returned items, noting details in company database.
- Delivered tactful discussions and diplomacy when responding to escalating situations.
- Processed credit card in electronic computer systems.
- Counted tills at beginning of shift with start money
- Answered phone calls to assist customers with questions and orders.
- Maintained work area.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained and mentored new cashiers to maximize performance.
Legal Assistant
Farah & Farah
Jacksonville, FL
03.2011 - 12.2012
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Organized documents to manage paper and electronic filing systems of clients.
- Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
- Communicated pertinent information to clients via phone, email, and mail.
Education
GED -
Terry Parker High School
Jacksonville, FL05.2000
Skills
- Customer Service
- Customer Complaint Resolution
- Account Management
- Telephone Management
Timeline
Head Cashier Supervisor
Lowes Home Improvment
10.2017 - 07.2023
Legal Assistant
Farah & Farah
03.2011 - 12.2012
GED -
Terry Parker High School