Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amanda Gagnon

Great Falls,MT

Summary

Dynamic professional with extensive experience in customer service and patient care, notably at Benefis Health Systems. Proven ability to enhance client relationships and streamline operations through effective communication and organizational skills. Adept at problem-solving and fostering teamwork, ensuring a supportive environment for both clients and colleagues.

Overview

11
11
years of professional experience

Work History

Front Desk Receptionist

Dr. Ameline
Great Falls, MT
10.2023 - Current
  • Greeted customers warmly and made them feel welcome.
  • Handled incoming and outgoing mail and packages.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Performed basic bookkeeping tasks and issued invoices as needed.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Managed company calendar and scheduled events.
  • Completed basic bookkeeping and document filing.

Child Care Center Teacher

Play N' Learn Academy
Great Falls, MT
01.2023 - 10.2023
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Adapted teaching methods to suit different learning abilities and styles within the classroom.
  • Assisted children with daily routines, including toileting, feeding, and nap times.
  • Implemented behavior modeling and positive reinforcement into daily routines.
  • Prepared lesson plans and activities in accordance with curriculum objectives.
  • Developed and implemented daily lesson plans that promote physical, mental, and social development.

Certified Nursing Assistant

Benefis Health Systems
Great Falls, MT
11.2020 - 01.2023
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Answered signal lights, bells or intercom systems to determine resident needs.

Direct Support Professional

Quality Life Concepts
Great Falls, MT
01.2014 - 11.2020
  • Accompanied or transported clients to appointments, errands and social activities.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Assisted individuals in development of social skills to become integrated in community.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Tracked and reported clients' progress based on observations and conversations.
  • Helped clients get in and out of beds and wheelchairs.

Education

High School Diploma -

Great Falls High School
Great Falls
06-2012

Skills

  • Customer service
  • Problem solving
  • Team collaboration
  • Time management
  • Communication skills
  • Patient care skills
  • Organizational skills

References

References available upon request.

Timeline

Front Desk Receptionist

Dr. Ameline
10.2023 - Current

Child Care Center Teacher

Play N' Learn Academy
01.2023 - 10.2023

Certified Nursing Assistant

Benefis Health Systems
11.2020 - 01.2023

Direct Support Professional

Quality Life Concepts
01.2014 - 11.2020

High School Diploma -

Great Falls High School

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Amanda Gagnon