Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Hi, I’m
Amanda Galdonik
Bushnell,FL
Summary
Overview
14
years of professional experience
Work History
Connexus
Supervisor
09.2023 - Current
Job overview
- Managed a team of 20 employees via Teams app
- Kept excel sheets up to date with tracking employees progress, attendance, to monitor times on the phone.
- Listened to calls both live and past calls to monitor employee interactions with members
- Utilized problem-solving skills to address customer complaints.
- Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
- Supported the implementation of new CRM software, streamlining processes for faster resolution times.
- Coordinated with the team to share workload during peak periods, ensuring optimal service delivery and minimal customer wait times.
- Handled sensitive information securely and discreetly, ensuring compliance with data protection regulations at all times.
- Served as an escalation point for challenging cases, taking ownership of complex problems until satisfactory resolutions were achieved.
- Reduced call wait times for better customer experience by efficiently handling inquiries and escalating issues when necessary.
- Cross-trained in multiple departments to provide seamless assistance regardless of the specific issue at hand.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Retained customers through empathetic interactions, negotiation skills, and offering tailored solutions to their concerns.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Consistently met performance metrics with effective problem-solving tactics, resulting in positive reviews from customers.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Instacart
Completing Customers Orders
05.2022 - 08.2023
Job overview
- Customer service
- Communicating directly with customers to ensure they are reviewing exactly what they want and remain happy
- Discipline to work on my schedule and on my own.
- Assisted between 10-30 customers per day depending on the need of the day
- Delivered 100s of items on a daily basis.
Universal Studios
House Attendant/Ride Attendant
07.2021 - 01.2023
Job overview
- Keep guests happy
- Listening to guest problems and solving them
- Ensuring safety.
- Interacted with thousands of guests a day
- Was responsible for the safety of thousands of guests daily
Chilis
Quality Assurance/Server/Togo
10.2011 - 03.2020
Job overview
- Communication with entire team
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel orders, or obtain details of complaints
- Monitor food preparation methods, portion size, and garnishes and presentation of food to ensure that food is prepared and presented in an acceptable manner, attention to detail is very important
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
Paradiso 37
Server
09.2010 - 10.2011
Job overview
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Write patrons’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Prepare checks that itemize and total meal costs and sales taxes.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
DeVry UniversityOnline
Medical Coder Certification
11.2020
University Overview
University of FloridaOnline
Associate in Arts (A.A.) Business
03.2009
University Overview
Skills
- Great Attention to Detail
- Knowledgeable with Computers
- Great Communication Skills
- Proficient at Multi-tasking
- Self-Motivated
- Works well in a team or on my own
- Critical Thinking
- Organized
- Efficient with Microsoft programs
- Punctual
- Typing Speed
- CRM software knowledge
- Performance Tracking
- Customer service expert
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor
Connexus
09.2023 - Current
Completing Customers Orders
Instacart
05.2022 - 08.2023
House Attendant/Ride Attendant
Universal Studios
07.2021 - 01.2023
Quality Assurance/Server/Togo
Chilis
10.2011 - 03.2020
Server
Paradiso 37
09.2010 - 10.2011
DeVry University
Medical Coder Certification
University of Florida
Associate in Arts (A.A.) Business
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