Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Galenkamp

Wayne,NJ

Summary

Professional in customer service with a track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.

Overview

5
5
years of professional experience

Work History

Sales Associate

The Paper Store
09.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges, and refunds in accordance with store policy.

Member

Active Minds Club
09.2023 - 05.2024
  • Promote mental health wellness in the community and on campus.
  • Developed strong relationships with members through active listening skills, understanding their needs, and offering tailored solutions when appropriate.

Internship in Applied and Community Psychology

Rutgers Day School
09.2023 - 12.2023
  • Observed and engaged in classroom dynamics for students with social, emotional, and behavioral dysregulation and trauma.
  • Provided educational support, contributing to safety plans under mental health specialists and attending treatment meetings to assess students' behavior and IEPs.
  • Attained hands-on knowledge in working with pre-teens encountering a range of mental health and behavioral challenges.
  • Acquired insight into developing treatment and behavioral plans personalized to the student's educational goals and needs.
  • Gained a sound understanding of hands-on crisis intervention techniques through observation.

Instructional Teaching Aid

St James Preschool
06.2023 - 08.2023
  • Aided teachers in pre-K and kindergarten classrooms.
  • Co-supervised and provided supplemental child care to 18 toddlers with varying needs.
  • Facilitated the preparation of educational activities for children.
  • Monitored nutritional needs with awareness of specific allergies and preferences.
  • Provided care and supervision in a caring way for indoor and outdoor environments and activities.
  • Construct suitable learning environments for children designed explicitly for their mental well-being.

Waitress

Anthony Franco's Pizza
08.2019 - 08.2023
  • Processed phone orders and payments in a fast-paced environment.
  • Trained new employees in numerous tasks required for successful business outcomes.
  • Maintained customer satisfaction through efficient and friendly table service.
  • Managed parties of up to 40 individuals in an efficient and friendly manner.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Education

Master of Arts - Psychology

Rutgers University
New Brunswick, NJ
05-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Strong multitasking
  • Greeting guests
  • Order taking
  • Infant care
  • Early childhood education

Timeline

Sales Associate

The Paper Store
09.2024 - Current

Member

Active Minds Club
09.2023 - 05.2024

Internship in Applied and Community Psychology

Rutgers Day School
09.2023 - 12.2023

Instructional Teaching Aid

St James Preschool
06.2023 - 08.2023

Waitress

Anthony Franco's Pizza
08.2019 - 08.2023

Master of Arts - Psychology

Rutgers University

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Amanda Galenkamp