Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Gallegan

Salem

Summary

Experienced with managing all aspects of registration processes, ensuring accuracy and efficiency. Utilizes excellent communication and organizational skills to maintain smooth operations and enhance participant experiences. Strong understanding of data management and customer service, consistently delivering reliable and effective results.

Overview

10
10
years of professional experience

Work History

Registration Coordinator

SANS Institute
10.2021 - Current
  • Coordinated registration processes for training courses, ensuring timely enrollment and participant communication.
  • Developed and maintained comprehensive databases to track participant information and feedback.
  • Streamlined registration workflows, enhancing efficiency and reducing processing time for applications.
  • Collaborated with cross-functional teams to optimize event execution and participant experience.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance satisfaction.
  • Trained new staff on registration procedures, fostering a collaborative team environment focused on continuous improvement.
  • Directed student and faculty feedback operations, promptly remedying registration issues.
  • Lead training sessions for new team members on the registration process, ensuring consistency across all teams.
  • Assisted in marketing efforts to drive event attendance, utilizing social media platforms and targeted email campaigns by creating specific discount codes and alumni discounts.
  • Contributed valuable insights during team meetings, sharing best practices based on personal experiences managing registration processes at multiple events simultaneously.

Licensed Insurance Agent

GEICO, Government Employees Insurance
04.2015 - 12.2020
  • Developed comprehensive insurance policies tailored to client needs.
  • Provided expert guidance on coverage options and risk management strategies.
  • Conducted client assessments to identify appropriate insurance solutions.
  • Educated clients on policy terms, conditions, and claims processes.
  • Collaborated with underwriters to ensure accurate risk evaluation and pricing.
  • Maintained up-to-date knowledge of industry regulations and compliance standards.
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Promoted products and services using upselling and other sales strategies.
  • Utilized CRM software to manage client relationships.
  • Cross-sold insurance products to existing clients to reach sales targets.

Education

Associate of Arts - Business Administration And Management

University of Phoenix
Tempe, AZ
08-2027

Skills

  • Data entry proficiency
  • Workflow management
  • Proactive mindset
  • Results-oriented
  • Problem-solving
  • Excellent communication
  • Critical thinking
  • Policy adherence
  • Insurance sales expertise
  • Client retention
  • Underwriting principles
  • Property and casualty insurance

Timeline

Registration Coordinator

SANS Institute
10.2021 - Current

Licensed Insurance Agent

GEICO, Government Employees Insurance
04.2015 - 12.2020

Associate of Arts - Business Administration And Management

University of Phoenix

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