Amanda Gallmon
Forsyth,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Marketing Agent
Conversion Media Group
11.2021 - Current
- Exhibited high energy and professionalism when dealing with clients and staff.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled inbound customer chat conversations from various websites.
- Provided online demonstrations to educate customers on product features and online help resources.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Spec II Billing specialist
Republic Services
08.2022 - 11.2023
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained and managed customer files and databases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Remote Customer Service Representative
LightFire Partners LLC
11.2020 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Investigated and resolved accounting, service and delivery concerns.
- Developed and updated databases to handle customer data.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Service Chat Representative
Verafast
02.2019 - 11.2020
- Updated account information to maintain customer records.
- Cultivated relationships with new customers and maintained good partnerships with existing clients.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Assisted customers with order placement, product returns and order tracking.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
- Handled inbound customer chat conversations from various websites.
- Implemented and developed customer service training processes.
Assistant Store Manager
Wendys
09.2016 - 02.2019
- Directed staff through effective team motivational morale exercises to promote higher customer satisfaction
- Resolved customer questions, issues, and complaints while maintaining professionalism.
Education
High school diploma -
Lovejoy High School
Lovejoy, GA05.2002
Skills
- Interpersonal and customer service skills
- Analytical and problem-solving skills
- Multitasker and organizational skills
- Ability to answer a high volume of calls and/or emails daily
- Ability to share work among a customer service team
- Attentiveness and patience
- Time-management skills
- Ability to find the positive in any situation
- Reliable and punctual
- Cash handling
- Team worker
- Excellent multi-tasker
- Engaging personality
- Cold Calling
- Management
- Profit & Loss
- Technical Support
- Labor Cost Analysis
- POS
- Telemarketing
- Inbound calls
- Restaurant Management
- Food Safety
- Store Management Experience
- Assistant Manager Experience
- Store management
- Recruiting
- Kitchen management
- Cost control
- Customer service
- Research
- Windows
- Help Desk
- Desktop Support
- Marketing
- Software Troubleshooting
- Live Chat
- Communication skills
- Computer skills
- Operating Systems
- Network Support
- Contract Negotiation
- Customer Relationship Management
- Marketing and Distribution
- Department Development
- Promotions and Marketing Strategies
- Customer Service Process Improvement
- Performance Goals
- Microsoft Office
- Sales Proficiency
- Service Quality
Timeline
Customer Service Spec II Billing specialist
Republic Services
08.2022 - 11.2023
Marketing Agent
Conversion Media Group
11.2021 - Current
Remote Customer Service Representative
LightFire Partners LLC
11.2020 - 01.2022
Customer Service Chat Representative
Verafast
02.2019 - 11.2020
Assistant Store Manager
Wendys
09.2016 - 02.2019
High school diploma -
Lovejoy High School
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