Amanda Gantt
Athens,GA
Summary
Adept at driving operational efficiency, I spearheaded payroll adjustments and enhanced customer experience at Doyle HCM. With a knack for Microsoft Excel and a proactive mindset, I successfully managed multi-state payroll, ensuring compliance and accuracy. My leadership in streamlining processes led to a notable improvement in employee relations and operational workflows.
Overview
11
11
years of professional experience
Work History
Payroll Assistant Team Lead
Doyle HCM
01.2023 - Current
- Responsible for assisting the team in the absence of the team lead
- Responsible for the accurate and timely processing of organizational payrolls
- Processing paychecks, calculating wages, and bonuses through ACH or live checks
- Consolidating timesheet data, updating systems with employee status changes and recording payroll discrepancies
- Staying up to date on payroll laws and regulations and ensuring compliance with tax laws
- Documenting and maintaining payroll records, and preparing reports
HRIS Coordinator
1st Franklin Financial Corp.
01.2021 - 01.2023
- Performing miscellaneous payroll and employee responsibilities within ADP
- Processing assigned HR reports
- Perform clerical responsibilities
- Collaborated with other departments such as payroll and benefits administration in order to ensure accurate updates between multiple systems.
End User Support
1st Franklin Financial Corp.
01.2019 - 01.2021
- Provided end-user support by troubleshooting issues related to software applications and hardware components.
- Provided technical support to end users in person, via phone and email.
- Provided technical support to end users for various computer related issues.
- Documented user requirements, developed test plans, conducted unit testing, and provided end user support.
- Assisted in the development of user training materials and provided end user support as needed.
- Provided end user support for voice communications systems such as VoIP phones.
- Developed standard procedures for end user support activities such as password resets or account lockouts.
- Provided technical support to end-users in troubleshooting computer problems.
Assistant Manager
Security Finance
01.2018 - 01.2019
- Assist in training and managing branch personnel with supervisor direction and assistance
- Maintains office cash with security and accuracy
- Achieves account gains through proven loan judgment and effective customer solicitation
- Develop and maintain customer relationships through active face-to-face customer service and telephone interaction, while maintaining customer retention
- Ensure compliance with State and Federal lending regulations and company policies
- Minimize delinquent debt through collections both by verbal and written communication
Office Manager
Check into Cash Title Pawn
01.2014 - 01.2017
- Process titles pawn applications for potential in-state customers, update computer and customer files, various fee collections, and process titles with local DMV
- Request customer identification prior to processing all transactions to insure privacy, request proof of income prior to processing application for title pawn loan
- Manage day-to-day operations, supervise other employees, implementing weekly work schedule
- Maintain logs to track business, marketing, and calls for statistical analysis
- Coordinate with the corporate collections department on vehicle repossessions and payments
Education
High School -
Franklin County High School
01.1995
Some College (No Degree) - business administration
Walden University
Skills
- Communication
- Problem resolution
- Customer experience
- Prioritization
- Proactive mindset
- Positive attitude
- Payroll adjustments
- Employee relations
- Maintaining files
- Multi-state payroll
- Payroll software
- Expense reimbursements
- Processing mileage
- Payroll processing
- Reviewing data
- Direct deposit processing
- Overtime calculation
- Child support orders
- Payroll policies
- Direct deposit setup
- Payroll deductions
- Microsoft Excel proficiency
- Producing reports
References
References available upon request.
Timeline
Payroll Assistant Team Lead
Doyle HCM
01.2023 - Current
HRIS Coordinator
1st Franklin Financial Corp.
01.2021 - 01.2023
End User Support
1st Franklin Financial Corp.
01.2019 - 01.2021
Assistant Manager
Security Finance
01.2018 - 01.2019
Office Manager
Check into Cash Title Pawn
01.2014 - 01.2017
High School -
Franklin County High School
Some College (No Degree) - business administration
Walden University
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