Amanda Gaona

• Assessed the needs of each client and recommended appropriate services and resources.
• Maintained a high level of client confidentiality, following strict guidelines and recommendations.
• Offered support and direction to families and coordinated with other community agencies for treatment.
• Provided case management and performed crisis intervention when needed.
• Determined eligibility and suitability for programs by performing client intake interviews and assessments.
• Managed caseload of family screening and investigation.
• Recorded case notes and follow-up documentation for clients on caseload.
• Documented status of children's health and wellbeing.
• Screened and interviewed clients for programs such as SNAP, TANF, Healthcare, Support Services, WIC food benefits etc.

• Streamlined QA & QC processes by working closely with team leads, keeping them up to date with any new changes or updates.
• Monitored the performance of advocates and generated reports detailing the quality of their individual customer service.
• Deployed best practices to improve the quality of customer service and improve customer experience.
• Communicated with production team members about quality issues.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Monitored production processes to gain an understanding of problematic steps and rectify issues.
• Noted trends in performance to determine problem areas and plan for improvements within skills and processes.
• Reported problems and concerns to management.
• Performed routine maintenance and calibration on testing equipment.
• Conducted data review and followed standard practices to find solutions.

• Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
• Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Incorporated multiple types of teaching strategies into classroom.
• Promoted physical, mental and social development using classroom games and activities.
• Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
• Supervised learning groups of students in classroom stations.
• Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
• Completed daily reports, meal count sheets and attendance logs.
• Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
• Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
• Devised and implemented strategies to create and maintain cohesive school community within virtual classroom setting.
• Attended and facilitated IEP meetings for students and families.

• Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
• Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
• Kept students on task with proactive behavior modification and positive reinforcement strategies.
• Incorporated multiple types of teaching strategies into the classroom.
• Planned and implemented integrated lessons to meet national standards.
• Promoted physical, mental and social development using classroom games and activities.
• Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
• Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Supervised learning groups of students in classroom stations.
• Completed daily reports, meal count sheets and attendance logs.
• Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
• Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
• Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
• Fostered team collaboration between students through group projects.
• Instructed students in core educational principles, concepts and in-depth subject matter.

• Applied safety knowledge, code understanding, and project management skills to complete tasks quickly and with minimal downtime.
• Oversaw a team of 10 personnel covering internal systems and building grounds.
• Ensuring the facility is up to date with safety codes & state regulations.
• Specializing in HIPPA and client contracts, any and all applications.
• Oversees all things pertaining to clients and business. Meals, Health, Outings, Extracurricular activities, safety precautions, etc.
• Hiring staff, running monthly background checks, clearing all certifications, and filing all documents and paperwork.
• Reviewing important documents for state surveys and audits, making sure everything is up to date.

• Answered multi-line phone systems, routed calls, and delivered messages to staff.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Handled client correspondence and tracked records to foster office efficiency.
• Monitored supervisor's work calendar and scheduled meetings according to his calendar.
• Coached new employees on administrative procedures, company policies, and performance standards.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
• Organized weekly staff meetings and logged minutes for corporate records.
• Monitored premises, screened visitors, updated logs, and issued passes to maintain security.
• Maintained staff directory and company policy handbook for the human resources department.
• Created detailed expense reports and requests for capital expenditures.
• Offered office-wide software support and training, troubleshooting issues, and optimizing usage.
• Processed invoices and expenses and logged information while also sharing with the supervisor.
• Created PowerPoint presentations for business development purposes.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.

• Assisted patients in filling out check-in and payment paperwork.
• Took copayments and compiled daily financial records.
• Scheduled client appointments.
• Reviewed and corrected claim errors to facilitate smooth processing.
• Compiled and reviewed medical charts.
• Explained plans for treatment and payment options.
• Reviewed doctor's notes and trained staff when needed.
• Educated patients on medicine and at-home healthcare tools.
• Generated monthly statements to check outstanding balances.
• Followed document protocols to safeguard the confidentiality of patient records.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Offered simple, clear explanations to help clients and families understand group home policies and procedures.
• Shopping for office supplies and group home necessities.
• Keeping group home clean and up to date with state requirements.

• Assisted patient with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions.
• Provided patient with assistance in completing daily tasks, reducing the daily burden on family members.
• Completed household management tasks for client within private home settings.
• Assisted patient with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
• Educated client on money management and other personal skills, such as cooking, cleaning etc.
• Monitored progress and documented patient health status and other necessary information to turn in at the end of each month. (totaling 59 working hours per month)
• Assisted disabled clients to support independence and well-being, assisted in leisure time and outdoor activities.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Administered medication as directed by physician.
• Followed nutritional plans to prepare optimal meals.
• Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
• Developed rapport to create safe and trusting environment for care.
• Supervised daily activities and provided assistance to client and family.

GPA 3.75

GPA 3.75

GPA 4.0