Amanda Gaona
McAllen,Tx.
Summary
Motivated worker with high-level integrity and a strong desire to help resolve challenges. Compassionate and team-oriented individual. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A disciplined worker seeking to maintain a full-time position that offers professional challenges utilizing interpersonal, time management, and problem-solving skills. Well-versed in online technologies.
Overview
12
12
years of professional experience
5
5
Certification
Work History
Case Worker
Texas Health & Human Services
09.2021 - 03.2022
- Assessed the needs of each client and recommended appropriate services and resources.
- Maintained a high level of client confidentiality, following strict guidelines and recommendations.
- Offered support and direction to families and coordinated with other community agencies for further assistance.
- Provided case management and performed crisis intervention when needed.
- Determined eligibility and suitability for programs by performing client intake interviews and assessments.
- Managed caseload of family screening and investigation.
- Recorded case notes and follow-up documentation for clients on caseload.
- Documented status of children's health and wellbeing.
- Screened and interviewed clients for programs such as SNAP, TANF, Healthcare, Support Services, WIC food benefits etc.
Inspector in Quality Assurance and Quality Control
TaskUs
01.2021 - 09.2021
- Streamlined QA & QC processes by working closely with team leads, keeping them up to date with any new changes or updates.
- Monitored the performance of advocates and generated reports detailing the quality of their individual customer service.
- Deployed best practices to improve the quality of customer service and improve customer experience.
- Communicated with production team members about quality issues.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Monitored production processes to gain an understanding of problematic steps and rectify issues.
- Noted trends in performance to determine problem areas and plan for improvements within skills and processes.
- Reported problems and concerns to management.
- Performed routine maintenance and calibration on testing equipment.
- Conducted data review and followed standard practices to find solutions.
Teacher in Resident
IDEA Academy
09.2017 - 09.2020
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Promoted physical, mental and social development using classroom games and activities.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Supervised learning groups of students in classroom stations.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Completed daily reports, meal count sheets and attendance logs.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Devised and implemented strategies to create and maintain cohesive school community within virtual classroom setting.
- Attended and facilitated IEP meetings for students and families.
Teacher/Early Head Start Teacher
PSJA ISD
04.2016 - 06.2017
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Kept students on task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into the classroom.
- Planned and implemented integrated lessons to meet national standards.
- Promoted physical, mental and social development using classroom games and activities.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Supervised learning groups of students in classroom stations.
- Completed daily reports, meal count sheets and attendance logs.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Fostered team collaboration between students through group projects.
- Instructed students in core educational principles, concepts and in-depth subject matter.
Facility Director & Event Coordinator
Special Moments Adult Daycare
04.2013 - 04.2016
- Applied safety knowledge, code understanding, and project management skills to complete tasks quickly and with minimal downtime.
- Oversaw a team of 10 personnel covering internal systems and building grounds.
- Ensuring the facility is up to date with safety codes & state regulations.
- Specializing in HIPPA and client contracts, any and all applications.
- Oversees all things pertaining to clients and business. Meals, Health, Outings, Extracurricular activities, safety precautions, etc.
- Hiring staff, running monthly background checks, clearing all certifications, and filing all documents and paperwork.
- Reviewing important documents for state surveys and audits, making sure everything is up to date.
Administrative Assistant MCOT
Tropical Texas Behavioral Health
01.2014 - 07.2014
- Answered multi-line phone systems, routed calls, and delivered messages to staff.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled meetings according to his calendar.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Organized weekly staff meetings and logged minutes for corporate records.
- Monitored premises, screened visitors, updated logs, and issued passes to maintain security.
- Maintained staff directory and company policy handbook for the human resources department.
- Created detailed expense reports and requests for capital expenditures.
- Offered office-wide software support and training, troubleshooting issues, and optimizing usage.
- Processed invoices and expenses and logged information while also sharing with the supervisor.
- Created PowerPoint presentations for business development purposes.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Service Advocate
Ultimate Living Adult Daycare
07.2010 - 12.2013
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Scheduled client appointments.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Compiled and reviewed medical charts.
- Explained plans for treatment and payment options.
- Reviewed doctor's notes and trained staff when needed.
- Educated patients on medicine and at-home healthcare tools.
- Generated monthly statements to check outstanding balances.
- Followed document protocols to safeguard the confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand group home policies and procedures.
- Shopping for office supplies and group home necessities.
- Keeping group home clean and up to date with state requirements.
Home Health Care Provider
Tropical Texas Behavioral Health
05.2010 - 09.2011
- Assisted patient with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions.
- Provided patient with assistance in completing daily tasks, reducing the daily burden on family members.
- Completed household management tasks for client within private home settings.
- Assisted patient with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Educated client on money management and other personal skills, such as cooking, cleaning etc.
- Monitored progress and documented patient health status and other necessary information to turn in at the end of each month. (totaling 59 working hours per month)
- Assisted disabled clients to support independence and well-being, assisted in leisure time and outdoor activities.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Administered medication as directed by physician.
- Followed nutritional plans to prepare optimal meals.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Developed rapport to create safe and trusting environment for care.
- Supervised daily activities and provided assistance to client and family.
Education
Master of Arts - Public Affairs And Public Administration
The University of Texas Rio Grande Valley
Edinburg, TX05.2024
Bachelor’s - Organizational Leadership
South Texas College
McAllen, TX05.2016
Associate of Arts - Early Education
South Texas College
McAllen, TX05.2015
Associate of Applied Science - Applied Science/Culinary Arts
South Texas College
McAllen, TX05.2010
Skills
- Microsoft Office (Word, Excel, PowerPoint, Publisher, PDF, Outlook, etc)
- Writing, Copywriting & Research Skills
- Visual Presentations
- Grant Research
- Copier, Scanner (Office supplies)
- Typing (55 wpm)
- Bilingual- Proficient in Spanish, reading, writing, & understanding
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client Advocacy
- Client Education
- Emergency response training
- Medicare and Medicaid applications
- Administrative Management
- Case Documentation
- Referral Coordination
- Regulatory Compliance
- Home inspections
- Self-awareness
- Behavioral observation
- Interpersonal and written communication
- Ethical Practice
- Professional boundaries
- Client Engagement
- Records Management
- Assessment skills
Accomplishments
I just completed my Master's degree program at UTRGV, receiving my fourth degree. I have an array of work experience. I am highly motivated and organized, I am a team player and a hard worker. Throughout the course of my career, I have perfected my office management and customer service skills. I have worked as a case worker, special education teacher, facility director, and event coordinator. I am a fast learner and I believe the skills and knowledge I have acquired throughout the years will make me a valuable asset to any workplace or department.
Certification
- Parent Educator
- CPR and First Aid (includes seizure first aid)
- CPI (nonviolent crisis intervention)
- Certified Substitute Teacher
- Certified Paraprofessional
- CDA
Languages
Spanish
Professional Working
Additional Information
- Social Services
- Marketing
- Case Management
- Mental Health
- CPR and First Aid Certified
- Prenatal, newborn and young infants
- HIPPA, PHI and OSHA
- COVID-19 Screening (CDC Guidelines)
- Crisis Response Strategies
- Youth & Senior Outreach
- Public Relations
- Community Outreach
- Collaborative Partnerships
- Fundraising
- Special Events
- Presentations
Timeline
Case Worker
Texas Health & Human Services
09.2021 - 03.2022
Inspector in Quality Assurance and Quality Control
TaskUs
01.2021 - 09.2021
Teacher in Resident
IDEA Academy
09.2017 - 09.2020
Teacher/Early Head Start Teacher
PSJA ISD
04.2016 - 06.2017
Administrative Assistant MCOT
Tropical Texas Behavioral Health
01.2014 - 07.2014
Facility Director & Event Coordinator
Special Moments Adult Daycare
04.2013 - 04.2016
Service Advocate
Ultimate Living Adult Daycare
07.2010 - 12.2013
Home Health Care Provider
Tropical Texas Behavioral Health
05.2010 - 09.2011
Master of Arts - Public Affairs And Public Administration
The University of Texas Rio Grande Valley
Bachelor’s - Organizational Leadership
South Texas College
Associate of Arts - Early Education
South Texas College
Associate of Applied Science - Applied Science/Culinary Arts
South Texas College
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