Amanda Garcia
Little Falls,NJ
Summary
I’m an extremely hard working and motivated individual who loves fast‐paced environments. Gains respect from colleagues due to friendly disposition and assertiveness. Uses abilities to grow within the company while learning new skills along the way. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Brand Ambassador dedicated to driving awareness and promoting market growth. Experienced in researching, hosting and coordinating marketing events. Skilled in helping customers find desirable products and boosting sales.
Overview
11
11
years of professional experience
Work History
Wax Specialist & Regional Training Coordinator
European Wax Center
01.2015 - Current
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Maintained clean and sanitary workspace.
- Advised clients on proper home-care regimens.
- Increased salon revenue 80% through upselling at-home products and providing excellent care.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Used social media platforms to promote salon and services.
- Educated clients about products and self-maintenance for healthy hair and skin based on needs and preferences.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Communicated product information with confidence and educated consumers about company.
Key Holder
California Pizza Kitchen
12.2013 - 09.2017
- Working as a team member to accomplish and exceed personal sales goals and performance metrics
- Supporting management team to achieve all financial and operational objectives with regards to expense control and loss prevention standards
- Complying and support all company policies and procedures
- Highly organized server, dedicated to ensuring customer satisfaction by remaining accessible and friendly
- Thorough knowledge of menu offerings, including dish ingredients and cooking methods employed
- Skilled at anticipating, identifying, and fulfilling guest needs
- Successful at multitasking, while remaining professional and courteous in a fast‐ paced environment.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
HOLDER/ SALES ASSOCIATE
Cole Hann
04.2013 - 05.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Bloomingdales
08.2012 - 05.2013
- To provide top line shopping experience by connecting with clients through meeting and anticipating their needs
- Maintaining presentation of selling floor by restocking and merchandising according to company standards
- Collaborating with management team on implementation of monthly visual directives
- Deliver positive employee relations through communication, partnership, & teamwork, with co‐worker and management team., Selling and maintain sales floor at company standards while being attentive to clients
- Assisting clients on finding clothes fitting their needs
- Making sure inventory is restocked and organized correctly.
Education
Cosmetology -
Parisian Beauty Academy
Hackensack, NJ01.2012
Passaic Valley Regional High School
06.2010
Some College (No Degree) -
Montclair State University
Montclair, NJSkills
- Sales Leadership Development
- Cross-Functional Team Development
- Individual Trainings
- Develop Training Programs
- Staff Leadership
- Workshop Teaching
Additional Information
- SOCIAL MEDIA, MICROSOFT WORD, & EXCEL SOCIAL PERCEPTIVENESS SERVICE ORIENTATION BLOGGING LEADERSHIP SALES AND MARKETING
- COLOR, CUT & STYLE , Redken Exchange, New York, NY MAY 2014
Timeline
Wax Specialist & Regional Training Coordinator
European Wax Center
01.2015 - Current
Key Holder
California Pizza Kitchen
12.2013 - 09.2017
HOLDER/ SALES ASSOCIATE
Cole Hann
04.2013 - 05.2015
Sales Associate
Bloomingdales
08.2012 - 05.2013
Cosmetology -
Parisian Beauty Academy
Passaic Valley Regional High School
Some College (No Degree) -
Montclair State University