Summary
Overview
Work History
Education
Skills
Timeline

Amanda Garcia

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

Wholesale Payments Inc.
04.2023 - Current
  • Scheduled office meetings and client appointments for staff teams.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Developed strategies to streamline and improve office procedures.
  • Managed department budgets and generated financial reports for management review.
  • Created and maintained databases to track and record customer data.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.

Infusion Specialist & Patient Access Representative

Joe Arrington Cancer Center
01.2021 - 03.2023
  • Provided detailed information about available services and requirements.
  • Documented calls and appointments using EPIC.
  • Answered phone calls and answered questions from potential patients.
  • Called patients to coordinate schedules and set appointments.
  • Acted as first point of contact and set appointments for prospective patients.
  • Monitored and optimized inventory, and reordered materials as required.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Confirmed appointments, communicated with patients, and updated patient records.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Welcomed patients with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Ordered labs
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Verified patient insurance coverage and collected required co-payments.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Prepared lab specimens for diagnostic evaluation.

Administrative Manager

Wholesale Payments Inc.
01.2014 - 10.2020
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Streamlined and improved administrative operations by identifying automation opportunities.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Met department budgets by monitoring and reporting on office expenses.
  • Delivered performance reviews, recommending additional training or advancements.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and implemented improved filing systems for enhanced order and accuracy.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Created reports, presentations and other materials for executive staff.
  • Built and managed processes for tracking and monitoring department performance.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Negotiated and executed contracts on behalf of department.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.

Education

High School Diploma -

Lubbock High School, Lubbock, TX
05.2007

Attended Lubbock Medical Assistance School Program

8/5/2023 - 2/3/2024

Skills

  • Office administration
  • Multi-line phone proficiency
  • Credit and collections
  • Project planning
  • Supervising staff
  • Writing reports
  • Filing and data archiving
  • 70 WPM typing speed
  • Relationship building
  • Project Management
  • Employee training and development
  • EMR / EHR
  • Medical office administration
  • Patient Scheduling
  • Patient-focused care
  • Phlebotomy
  • Injections
  • Efficient and reliable team player
  • Performing EKG
  • Experienced in obtaining Vital Signs: Temperature, Pulse, Respirations, Blood Pressure, Pain Scale, Height and Weight
  • Venipuncture- Vacutainer method/Butterfly method and capillary puncture
  • Performing Rapid Strep, Flu, UA, and Urine HCG
  • Vision screening adults and pediatric
  • Sterilize instruments using autoclaves to maintain accepted standards
  • Ear lavage

Timeline

Administrative Assistant - Wholesale Payments Inc.
04.2023 - Current
Infusion Specialist & Patient Access Representative - Joe Arrington Cancer Center
01.2021 - 03.2023
Administrative Manager - Wholesale Payments Inc.
01.2014 - 10.2020
Lubbock High School - High School Diploma,

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Amanda Garcia