Amanda Garcia
Snyder,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Retail Sales Consultant
Optimum
10.2022 - Current
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
- Streamlined store processes for improved efficiency and smoother day-to-day operations.
- Managed inventory levels, ensuring optimal stock availability and minimal waste.
- Collaborated with team members to achieve monthly sales targets consistently.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Conducted regular product demonstrations, increasing interest in featured items.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Assisted in visual merchandising efforts, creating appealing displays that attracted customers and boosted sales.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Supported store management by completing administrative tasks such as scheduling, payroll processing, and reporting accurately and efficiently.
- Increased average transaction value through strategic cross-selling of complementary products.
- Contributed to improving team performance by sharing best practices in sales techniques during team meetings.
- Handled cash transactions accurately while adhering to established security procedures.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Located merchandise across various stores to address customer needs.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Custodial Worker
Hermleigh Independent School District
09.2021 - 10.2022
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Enhanced safety measures by promptly addressing spills and hazards with proper signage and cleaning techniques.
- Increased efficiency in waste management by separating recyclables and disposing of trash according to facility guidelines.
- Performed routine maintenance on custodial equipment, ensuring optimal performance and longevity.
- Assisted in the setup and breakdown of event spaces, contributing to successful events at the facility.
- Collaborated with other custodial staff members to complete large-scale projects in a timely manner.
- Reduced cross-contamination risks by adhering to strict sanitization protocols while cleaning restrooms and common areas.
- Upheld high standards of cleanliness throughout the facility by following established procedures and checklists for all tasks.
- Assisted with minor maintenance tasks such as changing light bulbs or tightening loose fixtures to maintain overall building functionality.
- Collected trash and emptied receptacles and recycling containers.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Moved furniture for cleaning and set up for special events.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
RSA III
Suddenlink Communications
05.2012 - 04.2020
- Exceeded service objectives by applying proven customer service and sales best practices.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Managed customer relations and customer service through daily communication and interaction.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Recommended items to customers based on specific needs and explained features and benefits.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Worked with other customer support teams to develop consistent and equal high-quality levels of support.
- Supported senior management in executive decision-making by drafting informative reports.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Entered customer interaction details in Software to track requests, document problems and record solutions offered.
- Greeted customers entering store and promoted sales or special programs.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Utilized exceptional communication to connect with customers, assess needs and present solutions.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Utilized basic sales strategy to engage customers and present solutions to suit individual needs.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Correctional Officer III
Texas Department Of Criminal Justice
01.2009 - 09.2011
- Searched building and grounds, living quarters and work areas for contraband.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Established positive working relationships and maintained boundaries with resident offenders.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Delivered inmates to work sites and returned safely by following protocols.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Received and accounted for personal possessions and determined inmate work assignments.
- Tracked inmates through head counts, visitor logs and scheduled activities.
Disciplinary Clerk
Texas Department Of Criminal Justice
05.2007 - 01.2009
- Reviewed and streamlined digital file systems to reduce usage errors.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Verified all load information.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Maintained accurate and current alphanumeric filing system for optimal recordkeeping efficiency.
- Observed company guidelines related to data protection and confidentiality to prevent information loss and breaches.
- Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
- Optimized customer support by establishing collaborative service environment.
- Effective liaison between customers and internal departments.
- Investigated and resolved accounting, service and delivery concerns.
Early Childhood Educator
Scurry Community Services
08.2004 - 05.2007
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Helped children take care of personal needs and maintain good hygiene.
- Promoted sensory development by providing access to different textures.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
- Monitored students with special needs and helped integrate into normal classroom setting.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Conducted in-home visits to maintain student and family relationships and student performance standards.
- Enhanced sensory and perceptual-motor skills, language, cognition and memory development, by employing both traditional and modern educational strategies and techniques.
- Instructed students on interpersonal skills and basic emotional communication.
- Fostered reasoning and problem solving through active exploration games and activities.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments.
- Nurtured supportive learning environment, often used as model for other classrooms.
- Maintained and fostered positive and constructive interactions with staff, families and children.
- Addressed behavioral and learning issues with parents and daycare management.
- Allowed for ample outdoor discovery time each day.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ordered and restocked classroom supplies.
- Taught students basic academic, behavioral and social skills.
- Provided individualized instruction and support to meet personal needs of each child.
Education
Diploma -
Snyder High School
Snyder, TX05.1995
Skills
- Inbound and outbound calling
- Sales expertise
- Multi-line phone talent
- Customer service
- Retail store support
- Recordkeeping strengths
Timeline
Retail Sales Consultant
Optimum
10.2022 - Current
Custodial Worker
Hermleigh Independent School District
09.2021 - 10.2022
RSA III
Suddenlink Communications
05.2012 - 04.2020
Correctional Officer III
Texas Department Of Criminal Justice
01.2009 - 09.2011
Disciplinary Clerk
Texas Department Of Criminal Justice
05.2007 - 01.2009
Early Childhood Educator
Scurry Community Services
08.2004 - 05.2007
Diploma -
Snyder High School