Amanda Garcia
Raphine,VA
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Quality Inn and Suites
Lexington, VA
05.2023 - 10.2024
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Updated customer information in databases regularly to ensure accuracy of records.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Input customer data into reservation systems and updated to reflect room changes.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Coordinated travel arrangements for employees and visitors when required.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Investigated and analyzed client complaints to identify and resolve issues.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Administrative Manager
Kiwi Emergency Medical Services
Lexington, VA
11.2022 - 09.2023
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
- Developed and implemented administrative procedures to maximize efficiency.
- Organized meetings between executives and outside vendors or clients.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
- Supported staff through in-service training, providing mentorship and additional resources.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Directed and oversaw office personnel activities.
- Assisted in the recruitment process by reviewing resumes and conducting interviews.
- Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
- Evaluated and implemented new systems and procedures to maintain regulatory compliance.
- Delivered comprehensive training to maintain compliance requirements.
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
- Interpreted company policies and procedures for employees at all levels of the organization.
- Researched potential vendors to identify cost savings opportunities related to office supplies or services.
- Analyzed existing workflows within departments in order to identify areas where improvements could be made.
- Collaborated with project and department leaders to develop and implement improvements to operational efficiency.
- Ensured compliance with applicable laws governing employee rights such as labor laws or OSHA regulations.
- Tracked and analyzed expenditures to deliver budgets and financial reports.
- Developed training materials for new hires on how to use office equipment efficiently.
- Reviewed contracts prior to signing them in order to protect the interests of the organization.
- Oversaw CRM updates and backups, report generation and troubleshooting requisition.
- Organized and maintained documents, files and records.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Established work procedures or schedules to organize daily work of administrative staff.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Updated billing systems regularly by entering new customer information or modifying existing records.
- Generated detailed reports on billing activity for management review.
- Analyzed customer accounts to identify discrepancies and resolve billing issues.
- Prepared accounts for financial audits and supported audit process.
- Prepared daily deposits of payments received from customers.
- Managed daily workflow processes associated with invoice creation and distribution.
- Completed documentation, reports and spreadsheets of financial information.
- Performed collections activities by contacting customers via phone or email regarding outstanding balances due on their accounts.
- Kept up-to-date with details of insurance plans and company requirements.
- Input details into accounts and tracked payments.
- Responded promptly to customer inquiries concerning services, bills, payments.
- Processed invoices, credit memos, and other financial documents.
- Responded to telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
Education
High School Diploma -
Rockbridge County High School
Lexington, VA05-2000
Certification
- Notary
Timeline
Front Desk Receptionist
Quality Inn and Suites
05.2023 - 10.2024
Administrative Manager
Kiwi Emergency Medical Services
11.2022 - 09.2023
High School Diploma -
Rockbridge County High School
- Notary