AMANDA GARCIA
Brunswick,GA
Summary
I am a bilingual home owner looking to work from my home office. As you can see from my resume, I am a take-charge professional who is dependable and detail-oriented to manage multiple tasks and priorities. My broad experience includes office management, accounting, accounts receivable, invoicing. I have managed my owned/operated cleaning business from my home office.
Overview
22
22
years of professional experience
Work History
OWNED/OPERATED CLEANING BUSINESS
Self Employed Web
BRUNSWICK, GA
07.2021 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
Office Manager
JOSE & CARLOS PAINTING INC.
BRUNSWICK, GA
03.2009 - 06.2021
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Used judgment and initiative in handling confidential matters and requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Call Center Representative
ILD Telecommunications
Alpharetta, GA
02.2002 - 11.2008
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Translated customer and internal documents to facilitate actions and resolutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Identified and analyzed multilingual customer needs to drive high satisfaction, growth and retention of business.
- Handled translation calls with open and clear communication skills to quickly get to root of each issue.
- Practiced advanced foreign-language abilities to support customers' needs.
- Consulted with customers regarding needs and addressed concerns.
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
- Took ownership of each call by listening attentively to understand individual needs.
Education
High School Diploma -
Cross Keys High School
Atlanta, GA05-1994
Skills
- Workforce Planning
- Human Resources
- Marketing Management
- Operations Management
Affiliations
I am a trained Zumba leader and I love working out at my local gym.
Languages
Spanish/English
Native/ Bilingual
References
References available upon request.
Timeline
OWNED/OPERATED CLEANING BUSINESS
Self Employed Web
07.2021 - Current
Office Manager
JOSE & CARLOS PAINTING INC.
03.2009 - 06.2021
Call Center Representative
ILD Telecommunications
02.2002 - 11.2008
High School Diploma -
Cross Keys High School