AMANDA GARCIA
Corpus Christi
Summary
Dynamic Office Manager at Vengeance Pest Control with proven expertise in inventory coordination and exceptional customer engagement. Enhanced team productivity and reduced patient wait times through effective scheduling and quality assurance. Recognized for meticulous attention to detail and strong verbal communication skills, ensuring seamless operations and high levels of client satisfaction.
Overview
16
16
years of professional experience
Work History
Office Manager
Vengeance Pest Control
08.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Audiology Technician
Ear, Nose, and Throat Associates
01.2017 - 04.2020
- Administered audiometric and speech and language tests to evaluate extent of impairment in patients.
- Enhanced patient satisfaction by providing clear explanations of test procedures and addressing any concerns or questions.
- Maintained up-to-date record of patient information, treatment plan and progress with eClinicalWorks.
- Improved patient care by effectively conducting hearing tests and accurately documenting results.
Medical Records Quality Assurance
Corpus Christi Allergy, Asthma & Dermatology
08.2015 - 10.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Medical Assistant Manager
Corpus Christi Pain Medicine
01.2009 - 05.2015
- Coordinated timely referrals to specialists when necessary, ensuring continuity of care for patients with complex conditions.
- Reduced patient wait times by implementing efficient scheduling practices for medical assistants.
- Ensured accurate billing practices while overseeing medical assistants'' documentation of services rendered during appointments.
- Optimized appointment scheduling processes, effectively reducing wait times while maintaining quality care standards.
- Boosted patient satisfaction by addressing concerns promptly and providing exceptional customer service.
Education
Medical Office Specialist Certification - Healthcare
Kaplan College
Corpus Christi, TXSkills
- Inventory Coordination
- Customer Engagement Skills
- Administrative Office Management
- Adherence to Standards
- Documentation Quality Control
- Office scheduling
Languages
Spanish
Professional Working
Timeline
Office Manager
Vengeance Pest Control
08.2020 - Current
Audiology Technician
Ear, Nose, and Throat Associates
01.2017 - 04.2020
Medical Records Quality Assurance
Corpus Christi Allergy, Asthma & Dermatology
08.2015 - 10.2017
Medical Assistant Manager
Corpus Christi Pain Medicine
01.2009 - 05.2015
Medical Office Specialist Certification - Healthcare
Kaplan College
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