Amanda Garcia-Bueno
Las Vegas,NV
Summary
Experienced with team leadership, operational management, and conflict resolution. Utilizes strategic planning and effective communication to optimize team performance. Track record of fostering collaborative work environment and driving consistent results.
Overview
4
4
years of professional experience
Work History
Lead Supervisor of Food&Beverage
Resorts World Genting
02.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Call Center Representative
Steinberg Diagnostic Medical Imaging
10.2024 - 01.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Medical Biller and Coder
Abinav,Sinha MD
08.2021 - 02.2022
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
Education
MEDICAL BILLER INSURANCE CODER - Billing
UEI College
Las Vegas, NV08.2021
Valley High School
Las Vegas, NV05.2006
Skills
- Team management
- Motivational techniques
- Employee engagement
- Employee development
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
Steinberg Diagnostic Medical Imaging
10.2024 - 01.2025
Lead Supervisor of Food&Beverage
Resorts World Genting
02.2022 - Current
Medical Biller and Coder
Abinav,Sinha MD
08.2021 - 02.2022
MEDICAL BILLER INSURANCE CODER - Billing
UEI College
Valley High School
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