Amanda Gardin
Dickinson,TX
Summary
Dynamic Office Administrator with a proven track record at Pest Bros Pest Control, excelling in office management and supply inventory. Recognized for implementing a digital document management system, enhancing efficiency and reducing waste. Strong time management and interpersonal skills fostered productive team environments and improved client relations.
Overview
19
19
years of professional experience
Work History
Office Administrator
Pest Bros Pest Control
06.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Implemented digital document management system, reducing paper waste and promoting environmental sustainability.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Comfort Consultant
Vanderford Air
06.2020 - 05.2022
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Maintained up-to-date knowledge of industry trends, products, and technologies to better serve clients'' needs.
- Conducted thorough home evaluations to identify areas for improvement in energy efficiency and comfort.
- Coordinated scheduling for consultations, installations, and follow-up appointments to ensure smooth operations and timely service delivery.
- Greeted customers and helped with product questions, selections, and purchases.
Dispatcher, Customer Service Representative
Weeks Service Company
04.2015 - 05.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 50 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Coordinated logistics for field units, optimizing routes for faster response times.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Third Key Manager
Vision Works
05.2014 - 08.2015
- Counted registers and cleaned and secured shop at end of shift.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Collaborated with store manager on creating staff schedules to ensure optimal coverage during business hours.
- Boosted team morale by promoting a positive work environment and fostering open communication.
- Implemented improved training methods for new employees, reducing onboarding time significantly while ensuring thorough understanding of job responsibilities.
- Leveraged strong interpersonal skills to build rapport with customers, resulting in repeat business and positive word-of-mouth referrals.
- Actively participated in visual merchandising updates to maintain an appealing store appearance.
- Evaluated employee performance and provided constructive feedback for continuous improvement.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Accounts Payable Coordinator, Call Center
JSC Federal Credit Union (Welby)
03.2006 - 08.2011
- Managed vendor relationships, ensuring prompt responses to inquiries and resolving disputes.
- Coordinated with other departments as needed for approval or clarification on invoiced items, promoting effective cross-functional collaboration throughout the organization.
- Processed check disbursements and reconciled related ledger.
- Assisted with month-end closing tasks, ensuring timely completion of financial statements.
- Maintained a high level of confidentiality when handling sensitive financial data, ensuring the utmost discretion and professionalism in all dealings with internal and external stakeholders.
- Completed month-end closings with journal entries and reconciling accounts.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
High School Diploma -
Hitchcock High School
Hitchcock, TXNo Degree - Billing And Coding Certificate
College of The Mainland
Texas City, TX05-2014
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Office management
- File organization
- Scheduling
- Word processing
- Inbound phone call handling
- Supply inventory
- Payroll
- Ethics-focused
Timeline
Office Administrator
Pest Bros Pest Control
06.2023 - Current
Comfort Consultant
Vanderford Air
06.2020 - 05.2022
Dispatcher, Customer Service Representative
Weeks Service Company
04.2015 - 05.2020
Third Key Manager
Vision Works
05.2014 - 08.2015
Accounts Payable Coordinator, Call Center
JSC Federal Credit Union (Welby)
03.2006 - 08.2011
High School Diploma -
Hitchcock High School
No Degree - Billing And Coding Certificate
College of The Mainland
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