Amanda Garman
Wesley
Summary
Dynamic customer service professional with proven conflict resolution skills at Iowa State Bank. Adept at fostering strong relationships through active listening and effective communication, resulting in increased customer loyalty. Demonstrated ability to manage high-stress situations while providing informed product recommendations and enhancing client satisfaction. Proficient in data entry and scheduling.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Iowa State Bank
08.2019 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and mobile app.
In-Home Daycare Provider
Amanda Garman
07.2011 - 12.2014
- Provided a welcoming atmosphere where families felt comfortable entrusting their child's care.
- Organized engaging field trips and group outings to enhance hands-on learning experiences outside the home environment.
- Conducted regular assessments of children''s developmental progress, adjusting care plans as needed.
- Facilitated creative playtime opportunities by providing a variety of toys, games, art materials, and sensory exploration stations catered to different age groups.
- Prepared nutritious meals and snacks adhering to dietary requirements of each child in the daycare setting.
- Assisted children in developing self-help skills like toilet training, handwashing, dressing independently, and feeding themselves appropriately according to their age level.
Education
Cosmetology License - Cosmetology
La James
Mason City, IA02-2010
Skills
- Customer service
- Conflict resolution
- Data entry
- Relationship management
- Active listening
- Time management
- Effective communication
- Problem solving
- Critical thinking
- Computer proficiency
- Professional telephone demeanor
- Scheduling
Timeline
Customer Service Representative
Iowa State Bank
08.2019 - 09.2022
In-Home Daycare Provider
Amanda Garman
07.2011 - 12.2014
Cosmetology License - Cosmetology
La James
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