Amanda Garrett

• Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
• Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
• Documented prisoner identification, charges and inmate disturbance incidents.
• Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
• Oversaw and maintained custody of up to 24 inmates in maximum security at any time.
• Booked new inmates into facility and processed inmates for release.
• Oversaw property for incoming and outgoing inmates.
• Worked TLETS station accepting hit confirmations, incoming affidavits, etc.

• Questioned callers to determine nature of problems and locations to direct type of response needed.
• Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
• Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Directed responders using assigned mapping systems for timely emergency attendance.
• Recorded and tracked emergency requests utilizing computer-aided dispatch systems.

• New business Specialist

-Entering new business applications received

-Processing insurance premium payments

• Advance Specialist

-Communication with agent via email

-Confirming agent pay

• Reopens/Reissues Specialist

-Reopening and Reissuing lapsed business

-Processing insurance premium payments

• Data Entry Analyst

-Entered new applicant information with accuracy

-Had direct communication with agencies and applicants, as well as medical facilities.

• Records Retrieval Clerk

-Contact directly with medical facilities and copy servies to retrieve medical records, by phone, fax, or email.

-Processed payments for records via e-payments.

• Data Claims/Telepro +

-Contact directly with agents and applicants to obtain additional information for applications or authorizations of release of information via phone, email, postal mail, or fax.

• DaVinci Specialist

-Review medical records through an electronic system or paper copy to verify accuracy of specific applicants.

-Verified specific dates of service or procedures were received.