Amanda Garrett
Culpeper,VA
Summary
Personable Office Administrator with 20 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver adept at managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Experience reporting directly to executive-level management. Highly organized and able to manage a range of high priority projects. Professional and welcoming in creating upbeat workplace environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative Assistant III
Capital One
Mclean, VA
07.2022 - Current
- Managing daily calendars for multiple executives, demonstrating flexibility and problem-solving abilities to adjust and prioritize schedules based on last minutes changes.
- Arrange and reserve conference rooms in multiple locations, catering, audio/video and other essential services needed for team meetings and department meetings.
- Coordinated travel and expense reports for multiple executives using Capital One systems.
- Organized team activities, swag and events (such as happy hours, EOY, team building activities and All Hands).
- Assist in onboarding new employees, ordering equipment, providing access to team documents, scheduling meet & greets to ensure a smooth integration into the team.
- Promote a positive work environment through effective communication, building good relationship with the executive and administrative staff.
- Create and update spreadsheets, decks and other professional business documents for the administrative team and executives.
Office Administrator
Graham Holdings Company
Arlington, VA
02.2017 - 07.2022
- Coordinated and managed three executive level calendars.
- Run online financial reports for Treasury Department daily.
- Enter transaction and reporting data accurately into Excel spreadsheets to produce reports.
- Keep on/off-site department files and electronic records up to date to meet department and auditor requirements.
- Process invoices for Treasury, Risk, and Tax, and HR departments.
- Distributing mail and receiving packages for corporate office.
- Draft and type general correspondence for Treasury, Tax, HR, and Risk Management Departments.
- Perform special projects as assigned by Treasury, Tax. HR and Risk Management Department.
- Coordinated travel, meetings, expense reports, and lunches for Treasury, Tax, and Risk Department
- Assist with coordination of social events.
- Maintain and update corporate directory.
- Delivered clerical support by efficiently handling a wide range of routine and special requirements.
- Performed general office duties, including answering multi-line phone systems, routing calls, delivering messages to staff, and greeting visitors.
- Provided employee onboarding services and supported department members to increase productivity and performance.
- Delivered friendly assistance with new hires throughout the interviewing and hiring process.
- Posted positions through approved recruitment channels.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Administrative functions, quality assurance and process improvements to bolster operational output.
Administrative Service Coordinator
Chrysalis Counseling Centers
Culpeper, VA
06.2015 - 02.2017
- Establish, maintain, and update files, databases, records, and other documents.
- Handle client requests in a timely and professional manner.
- This includes scheduling appointments, responding to voicemail messages and other miscellaneous requests made by clients.
- Collect client payments as needed and keep all financial information filed and locked when unsupervised.
- Obtain Mental Health Benefits and document all necessary and required information on client contact sheet.
- Inform clinicians of any change in their daily schedules.
- Prepare a weekly deposit.
- Process requests for records on case-by-case basis.
- Coordinate with clinician and CEO prior to releasing any information to clients or their representatives.
- Ordering of office supplies, work orders, medication refill requests, and prior authorizations.
- Handling Collections on unpaid claims.
- Reviewing and appealing unpaid and denied claims.
- Working directly with insurance companies, healthcare providers, and clients to get claims processed and paid.
- Answer client questions and resolve problems regarding their accounts.
- Ensure processing of payments from insurance companies.
Administrative Assistant
Bowman Gaskins Financial Group
Warrenton, VA
08.2007 - 11.2014
- Establish, maintain, and update files, databases, records, and other documents.
- Perform routine analyses and calculations in processing of data for recurring internal audits.
- Provide administrative support for Vice President such as answering phones, assisting visitors, and resolving range of administrative problems and inquiries.
- Knowledge and familiarity with financial and investment environment.
- Efficiency in handling various client-related tasks.
- Manage client applications and recorded information into databases.
- Administered online banking functions.
- Establish, maintain, and update spreadsheets, records, and other documents; develop and maintain data such as 401(k)'s, Mutual Fund Reports, 4 and 5 Stock Reports, Health Insurance.
- Handled customer concerns and complaints to ensure customer satisfaction.
- Responsible for maintaining client's personal information.
Administrative Assistant
Kelly Services
Tysons Corner, VA
05.2007 - 08.2007
- Establish and maintained candidates folders for interviewing.
- Responsible for getting and checking references.
- Responsible for finding and screening potential candidates for open positions with Booze Allen Hamilton.
- Maintained and responsible for clients personal information.
- Handled customer concerns and complaints to ensure customer satisfaction.
Human Resource Assistant
Micron Technology
Manassas, VA
04.2006 - 03.2007
- Provide administrative/secretarial such as answering telephones, assisting visitors, and resolving and referring range of administrative problems and inquiries.
- Manage client applications and recorded information into databases.
- Handled customer concerns and complaints to ensure customer satisfaction.
- Compiled and maintained new employee information.
- Schedule and coordinate interviews and appointments.
- Responsible for getting and checking references and imputing them into Taleo database.
- Responsible for scheduling luncheons, travel arraignments, calendars, itineraries, agendas, and preparations of expense reports.
- Responsible for designing and inputting information into new orientation folders for entry-level candidates.
- Responsible for getting offer letters signed and sent out to new hires.
- Provided ideas for advertising and marketing part of Human Resource Department.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Administrative Assistant III
CACI, Inc
Chantilly, VA
08.2004 - 04.2006
- Provide administrative/secretarial such as answering telephones, assisting visitors, and resolving and referring range of administrative problems and inquiries.
- Begin employment on temporary basis as Administrative Assistant and was promoted to Administrative Assistant III as permanent employee
- Responsible for assembling paperwork for new employees and sending completed forms to Human Resource Department.
- Assisting multiple individuals in Subcontract Department with various tasks.
- Created and maintained spreadsheets containing information about subcontracts with federal agencies including DoD, DOJ, Navy, and Army.
- Created Access database for management's use, by importing spreadsheets into appropriate tables.
- Responsible for receiving invoices, tracking, and obtaining purchase orders for renewal of temporary contractors.
- Managed and maintained equipment database, inputting new equipment as procured and created reports for management.
Education
Bachelors of Science - Business Administration
University of Phoenix
10.2012
Skills
- G-Suite/Google Workplace
- Lotus notes
- Outlook
- Concur
- Walnut Street
- Cetera Advisors and Netx360
- Oracle
- ImageNow
- Cooperative and adaptable to everyday challenges as well as unique situations
- Experience handling sensitive files and paperwork
- Excellent customer-relations background
- Managing Office Supply Inventory
- Mail handling
- Office management
- Sorting and labeling
- Event Coordination
- Administrative support
- Expense reporting
- Office administration
- Travel coordination
- MS Office
- Inbound Phone Call Handling
- Scheduling and calendar management
- Personnel records maintenance
Certification
- Administrative Professional Certificate
- Microsoft Office 2016 Certificate
Timeline
Administrative Assistant III
Capital One
07.2022 - Current
Office Administrator
Graham Holdings Company
02.2017 - 07.2022
Administrative Service Coordinator
Chrysalis Counseling Centers
06.2015 - 02.2017
Administrative Assistant
Bowman Gaskins Financial Group
08.2007 - 11.2014
Administrative Assistant
Kelly Services
05.2007 - 08.2007
Human Resource Assistant
Micron Technology
04.2006 - 03.2007
Administrative Assistant III
CACI, Inc
08.2004 - 04.2006
Bachelors of Science - Business Administration
University of Phoenix